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‎01-02-2020 09:28 AM

HP Recommended
Product: Wireless Mouse Z3700
Operating System: Microsoft Windows 10 (64-bit)

Hello my scrolling on my Wireless Mouse Z3700 (HP) stoped working. It was working today without any problems. And now, nothing.

 

I've tried adjusting wheel mouse settings. I have also tried to delete device, restart and plug usb to mouse again. But scrolling is still not working. Not sure what to do more. Can you please help?

 

(Just FYI, both left and righ buttons are working, also click on the wheel is working, only scrolling)

2 people had the same question
1 REPLY 1

‎01-04-2020 04:26 PM

HP Recommended

@Wayls
Thank you for posting on the HP Support Community.

 

This sounds like hardware related issue with the HP mouse. Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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