My Envy M6 Laptop Wont connect to the internet

[Gavin_Yeeterson]

I tried to connect to the internet, but no matter what I tried nothing would work. The wireless internet button would stay orange no matter what I tried, so tried to dig deeper, I ended up taking the laptop apart, despite the fact I know almost nothing about computers and found a blank space that had a wireless symbol on it. I was hoping someone could help.Here's the blank, empty spot.

Here's another angle

Here's the rest of what I took apart

[A4Apollo]

Hi! @Gavin_Yeeterson, Welcome to HP forums.

I understand you have wireless issues with your PC.

Don't worry I'm here to help you out.

Did you make any software or hardware changes on your PC?

Are the wireless drivers listed in device manager?

Please share the product number of your PC to assist you better.

Splendid analysis and remarkable patience shown. It is immensely appreciated.

The image marked with red circle is the wireless card on your laptop and it looks fine.

Try the steps recommended below to solve the wireless issue with your PC.

Change channel width for your network adapter

“Windows 10 can’t connect to this network” message sometimes appears if the channel width of your wireless adapter isn’t set properly. To change the channel width, do the following:

Press Windows Key + S and enter type network. Chose Network and Sharing Center from the list of results.
When Network and Sharing Center opens, click the Change adapter settings.
Locate your wireless adapter and right click it. Choose Properties from the menu.
When Properties window opens, navigate to the Advanced tab.
Select the 802.11 channel width and change the value. Some users have reported that changing the value to 20 MHz has fixed the issue for them, but you might have to use a different value.
Click OK to save the changes.

Add the connection manually

1. Open Network and Sharing Center.
2. Click Set up a new connection or network.
3. Choose Manually connect to a wireless network and click Next.
4. Enter the requested information such as network name, security key and security type.
5. Click Next to finish the process.

Click the Start Button.
Type “Device Manager” and press Enter.
Click Continue if prompted.
Click the [+] next to Network adapters.
Right Click on “Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC” or similar Wireless card.
Click Properties.
Click on the Advanced Tab.
Click on 802.11d.
On the right-hand side change the drop down to Enabled.
The  following steps are optional but may help:
Select TX power level.
On the right-hand side change the drop down to 100%.
Select Wireless mode.
On the right-hand side change the drop-down menu to “IEEE 802.11b/g”.
Click OK.

Manually change network settings

Manually changing the network settings can resolve wireless connection issues. Create a restore point in Windows, and then manually change the network settings.
Using the search box on the taskbar, search for and open Create a restore point.
The System Properties window displays.
Click Create.
Type a name for the restore point, and then click Create.
Windows creates the restore point.
Using the search box on the taskbar, search for Command Prompt. In the results list, right-click Command Prompt, and then click Run as administrator.
If a User Account Control screen displays asking if you want to allow the app to make changes to your computer, click Yes.

Type the following commands one at a time, pressing Enter after each one.

ipconfig/flushdns
nbtstat -R
nbtstat -RR
netsh int ip reset c:\resetlog.txt
netsh winsock reset
netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
To open the TCP Global Settings, type netsh int tcp show global in Command Prompt and then press Enter.
Make sure all settings are disabled except Receive-Side Scaling State.
Close Command Prompt, reboot the system and then try to connect to the Internet.

Refer this article to further troubleshoot wireless issues with your laptop. Click Here

If the issue still persists after trying out the steps try running a system diagnostics on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Let me know if this works!

Have a great day! 🙂

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