My HP Pavilion Laptop doesn't shows 5G broadband wifi networks available.Even others also very fable

[Debug_Keys]

My HP Pavilion Laptop doesn't show 5G broadband wifi networks available. Even others also very fable

[Raj2111]

Hi @Debug_Keys 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Here's a step-by-step troubleshooting guide to help you resolve the issue:

1. Check Wi-Fi Compatibility (Hardware)

• Ensure your laptop supports 5GHz Wi-Fi: Some older laptops only support 2.4GHz networks. Verify that your Wi-Fi adapter in the laptop supports both 2.4GHz and 5GHz.
  • Check your adapter specifications: Go to Device Manager > Network adapters, and check the properties of your Wi-Fi adapter. Look for something like Dual Band (supports both 2.4GHz and 5GHz).
  • If your laptop only supports 2.4GHz, you won’t be able to connect to 5GHz networks. In this case, consider upgrading your Wi-Fi adapter.

2. Ensure 5GHz Wi-Fi is Enabled on Your Router

• Log into your router’s settings (usually accessible via 192.168.1.1 or 192.168.0.1).
• Make sure that the 5GHz band is enabled.
  • Check if the router broadcasts the 5GHz network. Some routers might have separate SSIDs for 2.4GHz and 5GHz networks (e.g., MyNetwork_2.4GHz and MyNetwork_5GHz).
  • Ensure that the router is broadcasting in Auto mode for Wi-Fi channels. Some routers may restrict 5GHz to specific channels or bandwidths.

3. Check Wi-Fi Driver and Update

• Press Windows key + X and select Device Manager.
• Expand Network adapters, right-click your Wi-Fi adapter, and select Update driver.
• Choose Search automatically for updated driver software. If a newer driver is found, let Windows install it and restart the system.

If the automatic update doesn’t work:

• Manually download the latest driver from the HP support website or the Wi-Fi card manufacturer's website (e.g., Intel, Realtek).
  • Visit HP’s support page: HP Pavilion Support and enter your laptop’s model to find the correct driver.

4. Check Wireless Settings on Your Laptop

• Open Device Manager, right-click on your Wi-Fi adapter, and select Properties.
• Go to the Advanced tab and look for settings related to the wireless band, such as Preferred Band, Wireless Mode, or Channel Width.
• Set the Preferred Band to Auto or 5GHz, and make sure Wireless Mode supports both 2.4GHz and 5GHz (e.g., 802.11a/b/g/n/ac).
• Set Channel Width to Auto or 40MHz/80MHz for better performance on the 5GHz band.

5. Forget and Reconnect to Wi-Fi Networks

• If your laptop is not detecting 5GHz networks at all:
  • Go to Settings > Network & Internet > Wi-Fi > Manage known networks.
  • Click on the network you're having issues with, then click Forget.
  • Afterward, reconnect to the Wi-Fi network by selecting it again and entering the password.

6. Reset TCP/IP Stack and Network Settings

• Open Command Prompt as Administrator by right-clicking the Start menu and selecting Command Prompt (Admin) or Windows PowerShell (Admin).
• netsh int ip reset 
• netsh winsock reset

Check the Channel and Bandwidth Settings on Your Router

• Log in to your router and manually set the channel for the 5GHz band. Try channels 36, 40, 44, or 48 for better compatibility.
• Set the channel width for 5GHz to 80MHz or Auto.

8. Test with Other Devices

• Check if other devices (phones, tablets, other laptops) can detect the 5GHz network. If other devices also have trouble, the issue may be with your router rather than the laptop.
  • Try rebooting your router to see if that resolves the issue.
  • Reset router settings: If needed, reset your router to factory settings and reconfigure it.

9. Run Network Troubleshooter

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Select Network Adapter and run the troubleshooter to detect and fix any potential issues.

10. Reinstall Wi-Fi Adapter

1. Go to Device Manager.
2. Right-click on your Wi-Fi adapter under Network adapters and select Uninstall device.
3. Restart your laptop, and Windows should automatically reinstall the Wi-Fi adapter and its drivers.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[Raj2111]

Hi @Debug_Keys 

Welcome to the HP support community.
 

Please follow the steps provided in my previous post.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support