My Hp Spectre 360 Help

[AllanMoir65]

My Camera ceased working a couple of weeks ago and now my blutooth drived hasd been corrupted. when I try to dowload an update or repair it it still is corrupted. Help

[Garp_senchau]

@AllanMoir65, Welcome to HP Support Community ,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your camera stopped working and your Bluetooth driver has been corrupted, follow these steps to update or repair them effectively:

Update Drivers with Windows Update

• Check for Windows Updates:
  • Go to Settings > Update & Security > Windows Update.
  • Click on Check for updates. If any updates are available, download and install them.

Update Drivers using HP Support Assistant

• Download and Use HP Support Assistant:
  • HP Support Assistant is a tool that can help you keep your PC up to date with performance and driver updates.
  • It often contains updates earlier than the ones available through Windows Update.
  • You can download HP Support Assistant from HP's website if it's not already installed on your PC.

Troubleshoot using Device Manager

1. Device Manager Update:
   • Right-click on the Start Menu and select Device Manager.
   • Find your Bluetooth and Camera devices.
   • Right-click on them, select Update Driver, and let it search the internet for updates.

Sources

1. HP PCs - Troubleshoot the webcam (Windows 11 and Windows 10) | HP® Support
2. HP How To For You, Episode 5 – Using HP Support Assistant

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,