My Laptop 17t-cn300 will not connect via bluetooth

[TonieJ]

My laptop stopped connecting using bluetooth. I thought it was the mouse but it will connect to anything.

[Nal_NR]

Hi @TonieJ,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP Laptop 17t-cn300 has stopped connecting to Bluetooth devices, here are several troubleshooting steps you can follow to resolve the issue:

1. Check Bluetooth Settings

Ensure Bluetooth is Turned On:

• Press Windows + I to open Settings.
• Go to Devices > Bluetooth & other devices.
• Make sure Bluetooth is turned on.

Re-pair the Device:

• Remove the Bluetooth device from the list of paired devices and then try to pair it again.
• In Settings > Devices > Bluetooth & other devices, select the device and click Remove device.
• Then click Add Bluetooth or other device to pair it again.

2. Update Bluetooth Drivers

Device Manager:

• Press Windows + X and select Device Manager.
• Expand the Bluetooth section.
• Right-click your Bluetooth adapter and select Update driver.
• Choose Search automatically for updated driver software.

HP Support Site:

• Visit the HP Support website.
• Search for your specific laptop model (HP Laptop 17t-cn300).
• Download and install the latest Bluetooth drivers.

3. Restart Bluetooth Services

1. Services Window:
   • Press Windows + R, type services.msc, and press Enter.
   • In the Services window, scroll down to find Bluetooth Support Service.
   • Right-click it and select Restart.
   • Ensure the service's startup type is set to Automatic.

4. Run the Bluetooth Troubleshooter

1. Troubleshooter:
   • Press Windows + I to open Settings.
   • Go to Update & Security > Troubleshoot > Additional troubleshooters.
   • Find and run the Bluetooth troubleshooter.

Kindly check the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @TonieJ,

Please find the next steps below.

5. Check for Windows Updates

1. Update Windows:
   • Press Windows + I to open Settings.
   • Go to Update & Security > Windows Update.
   • Check for updates and install any available updates.

6. Reset Network Settings

1. Network Reset:
   • Press Windows + I to open Settings.
   • Go to Network & Internet > Status.
   • Scroll down and click Network reset.
   • Follow the instructions to reset your network settings.

7. Check Airplane Mode

1. Airplane Mode:
   • Make sure Airplane mode is turned off.
   • Press Windows + A to open the Action Center and ensure Airplane mode is not enabled.

8. Reinstall Bluetooth Driver

1. Device Manager:
   • Press Windows + X and select Device Manager.
   • Expand the Bluetooth section.
   • Right-click your Bluetooth adapter and select Uninstall device.
   • Restart your computer. Windows should automatically reinstall the Bluetooth driver.

9. BIOS/UEFI Settings

1. Check BIOS:
   • Sometimes, Bluetooth can be disabled in the BIOS/UEFI settings.
   • Restart your computer and enter the BIOS/UEFI setup (usually by pressing Esc, F2, F10, or Del during startup).
   • Look for Bluetooth settings and ensure it is enabled.

If none of these steps resolve the issue, there may be a hardware problem with the Bluetooth adapter. In this case, you should contact HP Support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.