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‎06-28-2020 04:17 PM - edited ‎06-28-2020 04:49 PM

HP Recommended

Hi:

 

Go into the BIOS and it should show the presence of the bluetooth adapter and that it is enabled.

 

Did you ever have W7 installed on your notebook and upgrade it to W10?

 

Also see this discussion...you may have one of the 840 G3 models where for some reason, the Bluetooth will not work under any circumstance.

 

https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/HP-Elitebook-840-G3-Bluetooth-not-det...

3 REPLIES 3

‎06-29-2020 03:24 AM - edited ‎06-29-2020 03:28 AM

HP Recommended

Hi, thanks for replying. I got the laptop from someone who bought it before and I don't know if it was on Windows 7, and I checked in the BIOS but there is no option for bluetooth. Could you give me the path that you found the bluetooth ? Thanks (Oh and i'm on Win 10) Also I just checked the post but i've tried that before (I searched my problem before) I think maybe HP did a mistake in the manufacturation of the device

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‎06-29-2020 07:20 AM

HP Recommended

You're very welcome.

 

If there is no bluetooth device listed in the BIOS then you must have the same issue as the other person does on the discussion I linked you to, and unfortunately, I have no idea what you can do to get bluetooth to work on there.

 

The person even changed the wifi card and still no bluetooth, so something is wrong that I have no idea how to fix.

‎06-29-2020 08:56 AM

HP Recommended

ok, thanks! I'm going to buy an external bluetooth adapter 😅

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