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‎04-01-2021 04:05 PM - edited ‎04-01-2021 04:09 PM

HP Recommended
Product: HP Notebook 15
Operating System: Microsoft Windows 10 (32-bit)

Hello, my PCiE card keeps disconnecting from the wifi. I tried all solutions and its no use. I cant do a task without losing what I have done. I called the hp customer service centre but they are not helpful just wasted my time. I am really frustrated and have a used hp 90% of the time this is the first time this is happening. This has left a really sour taste in my mouth. I hope one of you can help. I just bought this laptop  about a year ago this has been happening since day one and no one is helpful.

5 people had the same question
1 REPLY 1

‎04-01-2021 04:47 PM

HP Recommended

Hi:

 

Unfortunately there are many posts on this forum regarding that model wifi card and its troubles.

 

I have no idea why HP continues to use this model wifi card and also the RTL8821CE.  Nothing but issues.

 

The only suggestion I can offer, if you have not done so already, would be to update the Wifi and Bluetooth drivers to their latest versions that HP has...

 

Wifi:    2024.0.10.221

 

https://ftp.hp.com/pub/softpaq/sp112501-113000/sp112619.exe

 

Bluetooth:   1.8.1037.3000

 

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111899.exe

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