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HereTyping
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Message 1 of 2
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Solved!

My Wireless X3000 Mouse no longer works

HP Recommended
Microsoft Windows 10 (64-bit)

I've it and the laptop since November 24th this year; they were a bundle deal.

The mouse had worked fine til I tried to use it today after the windows update last night.

 

A new battery for the mouse didn't change a thing.

The usb piece that plugs in- my laptop doesn't seem to acknowledge it? Either way the mouse itself just blinks red at me and won't do a thing more even when I try restarting it via connect button on it.

 

Any solutions?

1 ACCEPTED SOLUTION

Accepted Solutions
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,824 1,963 2,169
Message 2 of 2
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HP Recommended

Hi @HereTyping

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that the wireless mouse is not working.

 

I’d love to help!

 

I recommend you to synchronize the mouse one and check. Follow the steps in the below link to synchronize the mouse.

 

http://hp.care/2gVFXkl

 

If the issue persists, I suggest you connect it to a different computer and test.

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

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1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,824 1,963 2,169
Message 2 of 2
Flag Post
HP Recommended

Hi @HereTyping

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that the wireless mouse is not working.

 

I’d love to help!

 

I recommend you to synchronize the mouse one and check. Follow the steps in the below link to synchronize the mouse.

 

http://hp.care/2gVFXkl

 

If the issue persists, I suggest you connect it to a different computer and test.

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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