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‎05-09-2022 01:51 PM - last edited on ‎05-09-2022 06:23 PM by Retired

HP Recommended
Operating System: Microsoft Windows 11

For about 2 months now, my wifi and bluetooth seems to have disappeared from my laptop. Both devices have disappeared from the device manager. I have tried rebooting, reseting, installing the missing drivers and using external devices but none seems to work so far. The laptop model: 15-dq2071cl. Please any help?

2 REPLIES 2

‎05-09-2022 07:11 PM

HP Recommended

@Brightford 

 

The specs of your machine is

 

            https://support.hp.com/au-en/document/c06955332

 

It has  a Realtek RTL8822CE 802.11a/b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 5 combo adapter. User report many dropping on internet please re-install old drivers from the following link

 

           https://support.hp.com/au-en/drivers/selfservice/hp-pavilion-x360-convertible-laptop-pc-15-dq2000/35...

 

Or try to click to      Detect my drivers       on the link.

 

Regards.

BH
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‎05-13-2022 09:14 PM

HP Recommended

Thank you are the quick response. Unfortunately the problem still persist. No Bluetooth and wifi. My windows version is 11 home.

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