My bluetooth button is gone. I cannot add my Bose headphones. It is no where to be found.

[Saylor62]

This has happen twice now. I try to add my headphones and it says turn on my blue tooth. When I go to turn it on it is no where to be found. Not in the taskbar and not is

settings. I had to reset my computer last time I don't want to do it again if I don't have to. I would appreciate any help anyone could give me. I tried to update drivers that didn't work. I don't know what else to do. Thanks, have a great day.

Dave

[ub6424]

Hello @Saylor62 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Network adapters>

--->>> Send screenshot

(3) Please report your results