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HP Recommended
HP Notebook - 15-f387wm (Touch) (ENERGY STAR)
Microsoft Windows 10 (64-bit)

My Bluetooth is not showing up on my notebook.  Can it be reinstalled? My mouse doesn't work, of course.  Thanks in advance.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

The product specs for your notebook indicate that it does not have Bluetooth networking capability.  Wi-Fi only.

 

HP Notebook - 15-f387wm (Touch) (ENERGY STAR) Product Specifications | HP® Customer Support

 

The parts list indicates that your notebook comes with the Realtek RTL8188EE 802.11bg/n 1x1 Wi-Fi adapter

 

HP PartSurfer

 

As you can see from the specs on that model card, it is a single chip Wi-Fi card only.

 

RTL8188EE - REALTEK

 

The RTL8723BE Wi-Fi adapter was the one that is both Wi-Fi and Bluetooth:

 

RTL8723BE - REALTEK

 

Most Bluetooth mouse devices come with a separate USB Bluetooth receiver that the mouse uses to work.

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

The product specs for your notebook indicate that it does not have Bluetooth networking capability.  Wi-Fi only.

 

HP Notebook - 15-f387wm (Touch) (ENERGY STAR) Product Specifications | HP® Customer Support

 

The parts list indicates that your notebook comes with the Realtek RTL8188EE 802.11bg/n 1x1 Wi-Fi adapter

 

HP PartSurfer

 

As you can see from the specs on that model card, it is a single chip Wi-Fi card only.

 

RTL8188EE - REALTEK

 

The RTL8723BE Wi-Fi adapter was the one that is both Wi-Fi and Bluetooth:

 

RTL8723BE - REALTEK

 

Most Bluetooth mouse devices come with a separate USB Bluetooth receiver that the mouse uses to work.

HP Recommended

Hello Paul:  Thank you for responding to my request out of your already hectic schedule.  I've been scratching my head and searching my brain (I have so little to spare) all day.  HP support did provide me with a driver, SP73250, which I installed, but to no avail, as it wouldn't show up in the Device Manager. Guess I got duped by HP.  Thanks again.  Do your best to enjoy your weekend.  Be safe.  Be careful. Stay healthy.

HP Recommended

You're very welcome.

 

The driver HP support gave you is for the RTL8723BE Wi-Fi/Bluetooth adapter.

 

You have a great weekend too and stay well.

 

 

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