My bluetooth has gone missing from my notebook. How can I reinstall it, please?

[Sterling6]

My Bluetooth is not showing up on my notebook.  Can it be reinstalled? My mouse doesn't work, of course.  Thanks in advance.

[Paul_Tikkanen · Accepted solution]

Hi:

The product specs for your notebook indicate that it does not have Bluetooth networking capability.  Wi-Fi only.

HP Notebook - 15-f387wm (Touch) (ENERGY STAR) Product Specifications | HP® Customer Support

The parts list indicates that your notebook comes with the Realtek RTL8188EE 802.11bg/n 1x1 Wi-Fi adapter

HP PartSurfer

As you can see from the specs on that model card, it is a single chip Wi-Fi card only.

RTL8188EE - REALTEK

The RTL8723BE Wi-Fi adapter was the one that is both Wi-Fi and Bluetooth:

RTL8723BE - REALTEK

Most Bluetooth mouse devices come with a separate USB Bluetooth receiver that the mouse uses to work.

[Sterling6]

Hello Paul:  Thank you for responding to my request out of your already hectic schedule.  I've been scratching my head and searching my brain (I have so little to spare) all day.  HP support did provide me with a driver, SP73250, which I installed, but to no avail, as it wouldn't show up in the Device Manager. Guess I got duped by HP.  Thanks again.  Do your best to enjoy your weekend.  Be safe.  Be careful. Stay healthy.

[Paul_Tikkanen]

You're very welcome.

The driver HP support gave you is for the RTL8723BE Wi-Fi/Bluetooth adapter.

You have a great weekend too and stay well.