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vubinhduong
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Message 1 of 2
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My computer is always without internet connection but I am completely connected

HP Recommended
HP Pavilion - 15-cs3012tu
Microsoft Windows 10 (64-bit)

Please help me solve the problem above. I used the self-correction function but it didn't work. I can use the internet but don't know how to make this message go away

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@vubinhduong Welcome to HP Community!

 

I understand you are facing issues with wifi.

 

 

To resolve this issue, download and install the following SoftPaq to update the WLAN driver:

 

https://ftp.hp.com/pub/softpaq/sp101501-102000/sp101536.exe

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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