My computer shuts down

[Mel7892]

Hello, I bought a computer on HP store a little over a month ago and since then I’m having a lot of problems with. My computer shuts down for no reason while I am using it or when I start it I am sometimes shown an error message telling me that there is a hardware problem with my cooling fan.

Can anyone help me please ?

Thank you in advance !

[Rainbow23]

Hi @Mel7892,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your HP 15.6 Inch Laptop PC 15-E2000 (2J4V9AV) wherein it keeps shutting down.

I suggest that you run an extensive system test by following the steps listed below:
1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. 
3. When the menu appears, press the F2 key.
4. From the main menu, click System Test and then click on Extensive Test.
5. Click Run once.
You may also refer to this weblink https://support.hp.com/lt-en/document/ish_2854458-2733239-16 

Let me know if this helps.
Take care and have a nice day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Mel7892]

Hello, 

Thank you for your help but it doesnt work. The test was successfull but when i left the main menu a message came. Today my laptop have  shutting down again. I joined all the pictures of the error and of the test. Sorry for my english if it’s not good, if you need more details I will respond quickly.

Take care and have a nice day.  

 

[Rainbow23]

Hi @Mel7892,

Please follow the steps from this document to restore the computer to previous point. (Click on the word document to open the web page).

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!