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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Re: My ethernet driver is missing
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11-14-2020 10:07 AM
Hi, I have no internet connection using ethernet cable or wifi, it says the drivers are missing, how do i download them please. Also missing in device manager are Ethernet controller, Network controller, PCI device, SM bus controller, Universal serial bus (USB) controller
OS windows 7 AMD processor
Hardware ID:
PCI\VEN_10EC&DEV_8136&SUBSYS_188F103C&REV_05
PCI\VEN_10EC&DEV_8136&SUBSYS_188F103C
PCI\VEN_10EC&DEV_8136&CC_020000
PCI\VEN_10EC&DEV_8136&CC_0200
Solved! Go to Solution.
Accepted Solutions
11-14-2020 11:17 AM
Hi:
For the smbus and usb controllers, download and install the W7 64 bit AMD chipset driver from the link below and restart the PC.
https://www.amd.com/en/support/chipsets/amd-8-series-chipsets/870
Graphics:
https://ftp.hp.com/pub/softpaq/sp58501-59000/sp58617.exe
Audio:
https://ftp.hp.com/pub/softpaq/sp56001-56500/sp56460.exe
Touchpad:
https://ftp.hp.com/pub/softpaq/sp61501-62000/sp61877.exe
SD card reader (PCI Device):
https://ftp.hp.com/pub/softpaq/sp56001-56500/sp56467.exe
I can't give you the wifi card driver (Network Controller) unless you provide the hardware ID for it for the reason stated in my previous reply.
11-14-2020 10:54 AM
Hi:
What is the full model number or product number of your notebook?
Use this guide to find that information...please do not post the serial number.
https://support.hp.com/us-en/document/c00033108
Here is the link to the ethernet driver you need...
This package provides the Realtek Local Area Network (LAN) Driver that enables the Realtek Network Interface Card (NIC) Chip in supported notebook models that are running a supported operating system.
https://ftp.hp.com/pub/softpaq/sp56001-56500/sp56461.exe
Please post the hardware ID for the network controller because there can be one of several different model wifi cards that HP could have used in that model series.
11-14-2020 11:17 AM
Hi:
For the smbus and usb controllers, download and install the W7 64 bit AMD chipset driver from the link below and restart the PC.
https://www.amd.com/en/support/chipsets/amd-8-series-chipsets/870
Graphics:
https://ftp.hp.com/pub/softpaq/sp58501-59000/sp58617.exe
Audio:
https://ftp.hp.com/pub/softpaq/sp56001-56500/sp56460.exe
Touchpad:
https://ftp.hp.com/pub/softpaq/sp61501-62000/sp61877.exe
SD card reader (PCI Device):
https://ftp.hp.com/pub/softpaq/sp56001-56500/sp56467.exe
I can't give you the wifi card driver (Network Controller) unless you provide the hardware ID for it for the reason stated in my previous reply.
11-14-2020 01:10 PM
Hi:
You need this driver for the wireless card...
This package contains the driver installation package for the Qualcomm Atheros QCA9000 Series wireless LAN Controller in the supported notebook models running a supported operating system.
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