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Carlos75
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Solved!

My ethernet driver is missing

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Example: Pavilion G6 Notebook PC
Microsoft Windows 7 (64-bit)

Hi, I have no internet connection using ethernet cable or wifi, it says the drivers are missing, how do i download them please. Also missing in device manager are Ethernet controller, Network controller, PCI device, SM bus controller, Universal serial bus (USB) controller 

OS windows 7 AMD processor

Hardware ID:

PCI\VEN_10EC&DEV_8136&SUBSYS_188F103C&REV_05

PCI\VEN_10EC&DEV_8136&SUBSYS_188F103C

PCI\VEN_10EC&DEV_8136&CC_020000

PCI\VEN_10EC&DEV_8136&CC_0200

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Paul_Tikkanen
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Hi:

 

For the smbus and usb controllers, download and install the W7 64 bit AMD chipset driver from the link below and restart the PC.

 

https://www.amd.com/en/support/chipsets/amd-8-series-chipsets/870

 

Graphics:

 

https://ftp.hp.com/pub/softpaq/sp58501-59000/sp58617.exe

 

Audio:

 

https://ftp.hp.com/pub/softpaq/sp56001-56500/sp56460.exe

 

Touchpad:

 

https://ftp.hp.com/pub/softpaq/sp61501-62000/sp61877.exe

 

SD card reader (PCI Device):

 

https://ftp.hp.com/pub/softpaq/sp56001-56500/sp56467.exe

 

I can't give you the wifi card driver (Network Controller) unless you provide the hardware ID for it for the reason stated in my previous reply.

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Paul_Tikkanen
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Hi:

 

What is the full model number or product number of your notebook?

 

Use this guide to find that information...please do not post the serial number.

 

https://support.hp.com/us-en/document/c00033108

 

Here is the link to the ethernet driver you need...

 

This package provides the Realtek Local Area Network (LAN) Driver that enables the Realtek Network Interface Card (NIC) Chip in supported notebook models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp56001-56500/sp56461.exe

 

Please post the hardware ID for the network controller because there can be one of several different model wifi cards that HP could have used in that model series.

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Carlos75
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It's an HP Pavilion G6 Notebook PC Product No. C4M14EA#ABU

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Paul_Tikkanen
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Hi:

 

For the smbus and usb controllers, download and install the W7 64 bit AMD chipset driver from the link below and restart the PC.

 

https://www.amd.com/en/support/chipsets/amd-8-series-chipsets/870

 

Graphics:

 

https://ftp.hp.com/pub/softpaq/sp58501-59000/sp58617.exe

 

Audio:

 

https://ftp.hp.com/pub/softpaq/sp56001-56500/sp56460.exe

 

Touchpad:

 

https://ftp.hp.com/pub/softpaq/sp61501-62000/sp61877.exe

 

SD card reader (PCI Device):

 

https://ftp.hp.com/pub/softpaq/sp56001-56500/sp56467.exe

 

I can't give you the wifi card driver (Network Controller) unless you provide the hardware ID for it for the reason stated in my previous reply.

View solution in original post

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Carlos75
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Hardware ID:
PCI\VEN_10EC&DEV_8136&SUBSYS_188F103C&REV_05
PCI\VEN_10EC&DEV_8136&SUBSYS_188F103C
PCI\VEN_10EC&DEV_8136&CC_020000
PCI\VEN_10EC&DEV_8136&CC_0200

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Paul_Tikkanen
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No, that is the ethernet controller hardware ID, for which I already gave you the driver.

 

I need the one for the Network Controller.

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Carlos75
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Network controller hardware id

Hardware ID:
PCI\VEN_168C&DEV_0032&SUBSYS_1838103C&REV_01
PCI\VEN_168C&DEV_0032&SUBSYS_1838103C
PCI\VEN_168C&DEV_0032&CC_028000
PCI\VEN_168C&DEV_0032&CC_0280

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Paul_Tikkanen
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Hi:

 

You need this driver for the wireless card...

 

This package contains the driver installation package for the Qualcomm Atheros QCA9000 Series wireless LAN Controller in the supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp64501-65000/sp64676.exe

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Carlos75
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Hi Paul, thank you very much for your help with this, I downloaded the drivers, installed them and everything works fine now.

Thanks again

Carl

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Paul_Tikkanen
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You're very welcome, Carl.

 

Glad to have been of assistance.

 

Paul

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