My hard drive crashed and I need drivers for my HP 17-g103dx, Product number: P1A79UA#ABA

[6214]

Hi, my hard drive crashed and I need some drivers for my HP 17-g103dx, Product number: P1A79UA#ABA.  Where can I find them?  HP support is no longer have drivers for download on this model.  Thank you

[Paul_Tikkanen · Accepted solution]

Hi:

It appears that HP has retired support for your PC since it is more than 10 years old.

I can't even find drivers for it from 3rd party driver sites.

What drivers do you need for any missing devices?

Please post the device descriptions and hardware ID's.

Also, what operating system do you need the drivers for?

The parts list for your notebook indicates it comes with a Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi adapter.

HP PartSurfer

That model Wi-Fi adapter is not a combination Wi-Fi/Bluetooth adapter, so there is no missing Bluetooth driver.

The Wi-Fi hardware does not support Bluetooth.

[6214]

Hi,  Thank you for responding.  I'm missing driver for blue tooth.  My device ID show this:

ACPI\VEN_INT&DEV_340F
ACPI\INT340F
*INT340F

[Paul_Tikkanen]

You're very welcome.

As I replied to you the other day, your notebook's Wi-Fi adapter is Wi-Fi only.

Your notebook never had Bluetooth.

For the ACPI\INT340F device, you need this driver:

This package provides the driver that enable Intel Collaborative Processor Performance Control (CPPC) in supported notebook models that are running a supported operating system. CPPC reduces active power to deliver improved battery life and allows the system to reach deeper lower power states.

https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72039.exe

Here is a partial copy and paste of the driver setup information file which shows driver support for the hardware ID you posted...

[Manufacturer]
%Mfg% = IntelDevice, NTamd64.6.2, NTamd64

[IntelDevice.NTamd64.6.2]
%INTELPCC.DeviceDesc% = IntelHSWPcc,ACPI\INT340F

If you want to upgrade the Wi-Fi card to one that comes with Bluetooth let me know how many Wi-Fi antenna wires are connected to the Realtek Wi-Fi card your notebook has.

Below is the link to the service manual which has the Wi-Fi card removal and replacement procedure:

c04655191.pdf

Don't rely on the illustration in the manual that shows two antenna wires because the RTL8188EE normally only uses one antenna wire in order to work.

[6214]

My bad!  It's my other computer that had blue tooth not this one.  Thanks for helping me out.  

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.