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- Notebook Wireless and Networking
- My hp laptop using Broadcom 802.11n Network Adapter keeps on...

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09-14-2020 08:58 AM
My wifi keeps on disconnecting. Also when i am near to router the wifi bar seems very low only 1 bar . And keeps on disconnecting many times without any alert or notifications. I tried updating the driver but it says the driver is up to date.
09-16-2020 02:50 PM - edited 09-16-2020 02:51 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Have you made any hardware/software changes?
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
Use the following steps to open the Component Tests menu.
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
- On the main menu, click Component Tests.
- The Component Tests menu displays.
- Wireless Module Test - This test checks that the BIOS detects the wireless module and that it is enabled.
To run the test, click the Wireless Module, and then click Run once.
- The Wireless Module Test takes 30 seconds to complete.
If the test passes, try these steps:
Reinstall the network adapter using HP Recovery Manager (Windows 8, 10)
Reinstall original software or drivers using the HP Recovery Manager. If your PC does not locate the Recovery Manager installed, click the ‘next step’ button below.
- In Windows, search for and open HP Recovery Manager. If prompted for an administrator password or confirmation, type the password or provide confirmation. If prompted by User Account Control to allow the program to make changes to the computer, click Yes.
- Under Help, click Reinstall drivers and/or applications and wait for Recovery Manager to generate a list.
- From the combined list of applications and drivers, with the drivers listed first, select the checkbox next to the drivers you want to reinstall. NOTE: The name of the adapter varies, depending on which one is installed on your PC.
- When the Installation is completed message displays, click OK.
- Close all open applications, restart your computer, then try connecting to the Internet again.
If the test passes, try these steps:
- From the Start screen, type device manager to open the Search charm, and then select Device Manager from the search results. Double-click Network adapters. Right-click the name of your wireless network adapter, and then select Uninstall.
- Click here: https://support.hp.com/in-en/document/c03535285 to complete the troubleshooting steps.
If the test passes, try these steps:
- Open Start.
- Search for Device Manager and click the top result to open the experience.
- Expand the category with the device that you want to roll back.
- Right-click the device, and select the Properties option.
- Click the Driver tab.
- Click the Roll Back Driver button.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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