My hp pavilion dv6 laptop unable to connect to WIFI networks

TungLS · ‎04-05-2019

my laptop is unable to connect to any WIFI networks, although it can detect available Wifi. Bluetooth is still working.
I tried updating the WiFi driver, i installed many diffirent OSes (windows 7, 8, 10 and some linux distros) but still cant get it to connect to Wifi. Does anyone know how to fix it or i need to get a replacement of the Wifi card?
Thanks in advance.

Lil_Boy_Blue · ‎04-05-2019

Hi

Since you have tried a Linux, then a coupla commands should be easy.

Copy, Paste and Save in Notepad, as LBB2Z.bat and double click to run.
Post anything non-personal, but relevant please.

@ECHO OFF
getmac
PAUSE
netsh wlan show interfaces
PAUSE
netsh wlan show drivers
PAUSE
netsh wlan show profiles
PAUSE

Next would be a ping (or four)to ...

ping 127.0.0.1
pause
ping 192.168.0.1
pause
ping 13.107.4.52
pause
ping bbc.co.uk

The Gateway of 192.168.0.1 may not match yours, substitute as necessary.

The first block should establish the adapter, and the second give a clue as to how far any connection can travel.

If in doubt please ask.

TungLS · ‎04-05-2019

Thanks for replying.

This is the result after i ran the first block of codes:

Physical Address    Transport Name
=================== ==========================================================
		   Media disconnected
		   Media disconnected
		   Media disconnected
		   Media disconnected
Press any key to continue . . .

There is 1 interface on the system:

    Name                   : Wireless Network Connection
    Description            : Ralink RT3090 802.11b/g/n WiFi Adapter
    GUID                   : f802285b-8b4a-4776-860c-ec498acc9a25
    Physical address       : e0:2a:82:52:90:51
    State                  : disconnected

    Hosted network status  : Not started

Press any key to continue . . .

Interface name: Wireless Network Connection

    Driver                    : Ralink RT3090 802.11b/g/n WiFi Adapter
    Vendor                    : Ralink Technology, Corp.
    Provider                  : MediaTek, Inc.
    Date                      : 3/30/2015
    Version                   : 5.0.56.0
    INF file                  : C:\Windows\INF\oem12.inf
    Files                     : 8 total
                                C:\Windows\system32\DRIVERS\netr28.sys
                                C:\Windows\system32\DRIVERS\3290PCI4KB.bin
                                C:\Windows\system32\DRIVERS\FW7650.bin
                                C:\Windows\system32\DRIVERS\rt2860.bin
                                C:\Windows\system32\DRIVERS\rt3290.bin
                                C:\Windows\system32\drivers\vwifibus.sys
                                C:\Windows\system32\RaCoInst.dll
                                C:\Windows\system32\RaCoInst.dat
    Type                      : Native Wi-Fi Driver
    Radio types supported     : 802.11b 802.11g 802.11n
    FIPS 140-2 mode supported : Yes
    Hosted network supported  : Yes
    Authentication and cipher supported in infrastructure mode:
                                Open            None
                                Open            WEP-40bit
                                Open            WEP-104bit
                                Open            WEP
                                Shared          WEP-40bit
                                Shared          WEP-104bit
                                Shared          WEP
                                WPA-Enterprise  TKIP
                                WPA-Enterprise  CCMP
                                WPA-Personal    TKIP
                                WPA-Personal    CCMP
                                WPA2-Enterprise TKIP
                                WPA2-Enterprise CCMP
                                WPA2-Personal   TKIP
                                WPA2-Personal   CCMP
                                Vendor defined  TKIP
                                Vendor defined  CCMP
                                WPA2-Enterprise Vendor defined
                                WPA2-Enterprise Vendor defined
                                Vendor defined  Vendor defined
                                Vendor defined  Vendor defined
                                Vendor defined  Vendor defined
    Authentication and cipher supported in ad-hoc mode:
                                Open            None
                                Open            WEP-40bit
                                Open            WEP-104bit
                                Open            WEP
                                WPA2-Personal   CCMP
                                Vendor defined  Vendor defined

Press any key to continue . . .

Profiles on interface Wireless Network Connection:

Group policy profiles (read only)
---------------------------------
    <None>

User profiles
-------------
    <None>

Press any key to continue . . .

and the four ping lines:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Tung>ping 127.0.0.1

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Users\Tung>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.

Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Tung>ping 192.168.0.1

Pinging 192.168.0.1 with 32 bytes of data:
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.

Ping statistics for 192.168.0.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Tung>ping 13.107.4.52

Pinging 13.107.4.52 with 32 bytes of data:
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.

Ping statistics for 13.107.4.52:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Tung>ping bbc.co.uk
Ping request could not find host bbc.co.uk. Please check the name and try again.

Lil_Boy_Blue · ‎04-05-2019

Hi

So (Linux apart) have you got the F12 Wireless Button Driver installed.

This is mine

HP Wireless Button Driver

1.1.5.1 Rev.A

4.7 MB

Jul 15, 2015

Download

The 127 ping suggests an adapter, either ethernet or WiFi, the driver list suggests you indeed have a WiFi adapter installed.

But you get no further than the PC itself.

C:\Users>ipconfig

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected

Wireless LAN adapter WiFi:

IPv4 Address. . . . . . . . . . . : 192.168.0.11
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1

C:\Users>ipconfig -all

adds a little more to the above values.

Lease Obtained. . . . . . . . . . : 05 April 2019 08:31:02
Lease Expires . . . . . . . . . . : 06 April 2019 08:31:01
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 8.8.8.8

8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Disabled

So can you find your equivalents please.

TungLS · ‎04-05-2019

Hi

I think my F12 button is working nornally ( i can see all the available Wifi went on and off when i pressed the F12 button), then i tried to install the driver anyway. during the installation it got a error message " the os is not adequate for running HP Wireless Button Driver" ( probally because im using 32bit version).
and this is the result of the ipconfig command:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Tung>ipconfig

Windows IP Configuration


Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter isatap.{96CB7198-CF62-46A5-BAE6-8C3DDD2E194B}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter isatap.{BE29B588-7E14-4CF4-8EB4-55A5EC95956A}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter isatap.{3D6EF2C5-BECC-4144-A9C1-621C54A2FC25}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter isatap.{F802285B-8B4A-4776-860C-EC498ACC9A25}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

C:\Users\Tung>ipconfig -all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Tung-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Mixed
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : E0-2A-82-52-90-50
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : E0-2A-82-23-8C-70
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GbE Family Controller
   Physical Address. . . . . . . . . : 3C-4A-92-58-00-3A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Ralink RT3090 802.11b/g/n WiFi Adapter
   Physical Address. . . . . . . . . : E0-2A-82-52-90-51
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{96CB7198-CF62-46A5-BAE6-8C3DDD2E194B}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{BE29B588-7E14-4CF4-8EB4-55A5EC95956A}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{3D6EF2C5-BECC-4144-A9C1-621C54A2FC25}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{F802285B-8B4A-4776-860C-EC498ACC9A25}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Lil_Boy_Blue · ‎04-05-2019

@TungLS wrote:
my laptop is unable to connect to any WIFI networks, although it can detect available Wifi. Bluetooth is still working.
I tried updating the WiFi driver, i installed many diffirent OSes (windows 7, 8, 10 and some linux distros) but still cant get it to connect to Wifi. Does anyone know how to fix it or i need to get a replacement of the Wifi card?
Thanks in advance.

Now it is an over the top answer....

A large batch file that covers most eventualities, and I suggest you start with

D, E, F, G, I and W; then Z or anything else you like.

Copy and Paste into Notepad,
Save as A2Z.bat
Double click to run.

@ECHO THIS MAY HELP TO REPAIR / RECTIFY,
@ECHO VERY, SIMPLE NETWORK DIFFICULTIES.
@ECHO WIRED AND WIRELESS CONFIGURATIONS.
@ECHO THE RESULTS WILL VARY ACCORDING TO
@ECHO YOUR CONFIGURATION AND USER LEVEL.
@ECHO A RE-BOOT MUST BE DONE AFTER DOING
@ECHO SOME OF THE CHECKS OPTIONED BELOW.
@ECHO....................................
:MENU
@ECHO TYPE IN YOUR PREFERRED MENU CHOICE
@ECHO....................................
@ECHO.
@ECHO A - PING_LO Ping test to 127.0.0.1
@ECHO B - PING_TO Pinging out to 8.8.8.8
@ECHO C - GET_IFS Display each Interface
@ECHO D - DNSFLSH Flush out DNS Register
@ECHO E - DNS_REG Register new DNS value
@ECHO F - IPvFOUR Reset to remove errors
@ECHO G - IP_RNEW Force/Renew IP address
@ECHO H - IPv_SIX Reset to remove errors
@ECHO I - NB_STAT NETBIOS -Renew -Repair
@ECHO J - DIS_HEU Disable TCP Heuristics
@ECHO K - SH_ETH0 Display ETH0 interface
@ECHO L - DR_WLAN Drivers WLAN interface
@ECHO M - SH_WLAN Display WLAN interface
@ECHO N - NS_LKUP Shows your Name Server
@ECHO O - GET_MAC Obtain MAC address(es)
@ECHO P - GTMAC-A Create address(es)-TXT
@ECHO Q - IP_CONF Display Network Config
@ECHO R - IPCNF-A All Network Config-TXT
@ECHO S - SYS_SUM System Summary Display
@ECHO T - INFO_32 Shows MSINFO32 Screens
@ECHO U - NETSTAT All Network Statistics
@ECHO V - NSTAT-A Show Network Stats-TXT
@ECHO W - WINSOCK Reset to remove errors
@ECHO X - PROFILE Displays SSID listings
@ECHO Y - WIFIKEY Displays as clear text
@ECHO Z - FINISHD Close this Command Box
@ECHO ...................................
@ECHO OFF
COLOR B1
SET /P M= Press A-Z, and then ENTER:

IF /I %M%==A GOTO PING_LO
IF /I %M%==B GOTO PING_TO
IF /I %M%==C GOTO GET_IFS
IF /I %M%==D GOTO DNSFLSH
IF /I %M%==E GOTO DNS_REG
IF /I %M%==F GOTO IPvFOUR
IF /I %M%==G GOTO IP_RNEW
IF /I %M%==H GOTO IPv_SIX
IF /I %M%==I GOTO NB_STAT
IF /I %M%==J GOTO DIS_HEU
IF /I %M%==K GOTO SH_ETH0
IF /I %M%==L GOTO DR_WLAN
IF /I %M%==M GOTO SH_WLAN
IF /I %M%==N GOTO NS_LKUP
IF /I %M%==O GOTO GET_MAC
IF /I %M%==P GOTO GTMAC-A
IF /I %M%==Q GOTO IP_CONF
IF /I %M%==R GOTO IPCNF-A
IF /I %M%==S GOTO SYS_SUM
IF /I %M%==T GOTO INFO_32
IF /I %M%==U GOTO NETSTAT
IF /I %M%==V GOTO NSTAT-A
IF /I %M%==W GOTO WINSOCK
IF /I %M%==X GOTO PROFILE
IF /I %M%==Y GOTO WIFIKEY
IF /I %M%==Z GOTO FINISHD

:PING_LO
ping LOOPBACK
echo.
GOTO MENU

:PING_TO
ping 13.107.4.52
echo.
GOTO MENU

:GET_IFS
netsh interface ip show interface
echo.
GOTO MENU

:DNSFLSH
ipconfig /flushdns
echo.
GOTO MENU

:DNS_REG
ipconfig /registerdns
echo.
GOTO MENU

:IPvFOUR
netsh int ipv4 reset reset.log
echo.
GOTO MENU

:IP_RNEW
ipconfig /release
pause
ipconfig /renew
echo.
GOTO MENU

:IPv_SIX
netsh int ipv6 reset reset.log
echo.
GOTO MENU

:NB_STAT
nbtstat -RR
echo.
GOTO MENU

:DIS_HEU
netsh int tcp set heuristics disabled
echo.
GOTO MENU

:SH_ETH0
netsh lan show interfaces | more /c
echo.
GOTO MENU

:DR_WLAN
netsh wlan show drivers | more /c
echo.
GOTO MENU

:SH_WLAN
netsh wlan show interfaces | more /c
echo.
GOTO MENU

:NS_LKUP
nslookup /ns
echo.
GOTO MENU

:GET_MAC
getmac | more /c
echo.
GOTO MENU

:GTMAC-A
getmac >> c:\GM.txt
Notepad c:\GM.txt
echo.
GOTO MENU

:IP_CONF
ipconfig -all
echo.
GOTO MENU

:IPCNF-A
ipconfig -all >> C:\IP.txt
Notepad C:\IP.txt
echo.
GOTO MENU

:SYS_SUM
systeminfo
echo.
GOTO MENU

:INFO_32
msinfo32
echo.
GOTO MENU

:NETSTAT
netstat -e -r -s | more /c
echo.
GOTO MENU

:NSTAT-A
netstat -e -r -s >> NetStat.txt
Notepad NetStat.txt
echo.
GOTO MENU

:WINSOCK
netsh winsock reset catalog
echo.
GOTO MENU

:PROFILE
netsh wlan show profiles
echo.
@ECHO PLEASE NOTE any NETWORK-SSID name(s)
@ECHO that you want the PASSPHRASE(S) for.
echo.
GOTO MENU

:WIFIKEY
set /p wkey=Please type in the SSID
Please type in the SSID
netsh wlan show profile name=%wkey% key=clear
echo.
GOTO MENU

:FINISHD
EXIT

Because it can see other networks I may be mistakenly believeing it can transmit.

If in doubt please ask.

TungLS · ‎04-05-2019

i'm still unable to connect to Wifi after i ran your suggested code in the .bat file.

Do you think that my Wireless Card is broken? because if not it should be fixed itself after many times i reinstall OSes

Lil_Boy_Blue · ‎04-06-2019

Hi

It may be loose or the antenna disconnected.

It may be the wrong frequency, or SSID.

Your Network may be Broadcating it's SSID as 'hidden'.

The transmit power may be low.

I am not certain enough to give any other suggestions.

If it was Linux OS then I would suggest...

Credit to Bapoumba, Ubuntu Forums
When troubleshooting wireless, it's important that your system is fully updated by opening a terminal, CTRL+ALT+T. Using a wired internet connection, please run:
Code:

sudo apt update
sudo apt dist-upgrade

and reboot if necessary.

If the issues persist, it is recommended that you install pastebinit, by running:
Code:

sudo apt install pastebinit

This will enable the wireless script to, upon your approval, upload the obtained data to pastebin, creating at the same time a link to it in your terminal, permitting you to paste it to a forum thread.

Once that's done, download and run the wireless info script, which will gather information to help diagnose your system. You can run it using this command:
Code:

wget -N -t 5 -T 10 https://github.com/UbuntuForums/wireless-info/raw/master/wireless-info && \
chmod +x wireless-info && \
./wireless-info

It will create the file "wireless-info.txt" at the location it is run from, and depending on its size, an additional archive called "wireless-info.tar.gz". If you prefer, you can post the file directly to pastebin yourself. Sensitive information like MAC addresses and WPA/WEP keys are masked automatically.

If you aren't able to connect to the internet with the affected system, including via a wired connection, just navigate to this link and follow the instructions there on how to the run wireless script without an internet connection.

Which produces several hundred lines of info about your WiFi. Like this....

https://pastebin.com/fzifGYk9

Lil_Boy_Blue · ‎04-06-2019

Stoopid me.

The WiFi button driver doesn't usually work with Windows 7.

TungLS · ‎04-06-2019

Thanks for all the help.

I already have tried open up the laptop, make sure the card and wires are in proper place.

I'm thinking of buying a new Wireless card. Do i need a specific model to work with my laptop, or any other card with the same dimension would work? Do you have any suggestion? My laptop model is dv6-3131tx.

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