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‎04-24-2017 01:55 PM

HP Recommended
Product: Pavillion
Operating System: Microsoft Windows Vista

Hi my laptop seems to boot up recognising my password, but really slowly then on the Windows screen no icons load and the screen freezes with no keyboard or touchscreen functionalities. I performed hard reset but still boots up in the same manner?? Can anyone assist?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-24-2017 07:17 PM

HP Recommended
Hi,


Tap away F2 or ESC key as soon as you power on laptop, go to System Diagnostics - perform extensive hard drive and memory tests.

Let me know the results

What is the full model name, product number of your laptop?


Regards

Visruth

View solution in original post

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3 REPLIES 3

‎04-24-2017 07:17 PM

HP Recommended
Hi,


Tap away F2 or ESC key as soon as you power on laptop, go to System Diagnostics - perform extensive hard drive and memory tests.

Let me know the results

What is the full model name, product number of your laptop?


Regards

Visruth
Was this reply helpful? Yes No

‎04-25-2017 03:31 PM

HP Recommended

2.5 hours failure on repair / reset then success on second repair thx

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‎04-25-2017 07:25 PM

HP Recommended


You're welcome.

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