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‎06-12-2025 09:46 AM - last edited on ‎06-13-2025 10:55 AM by Moderator

HP Recommended

Product name-15-eq2143AU

serial no-[edited]

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1 REPLY 1

‎06-14-2025 02:22 AM

HP Recommended

@Utkarshumang, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
I understand you're having trouble connecting your HP Laptop 15s-eq2143AU to a smartphone via Bluetooth. Let's walk through some steps to resolve this issue.

Ensure Bluetooth is Enabled

  • Press Windows + A to open the Action Center.
  • Make sure Bluetooth is turned On.
  • Alternatively, go to Settings > Devices > Bluetooth & other devices and toggle Bluetooth on.

Make Your Smartphone Discoverable

  • On your phone, go to Bluetooth settings and ensure it's visible/discoverable.
  • Keep the Bluetooth settings screen open during pairing.

Remove and Re-Pair Devices

  • On your laptop, go to Settings > Devices > Bluetooth & other devices.
  • If your phone is listed, click it and select Remove device.
  • Then click Add Bluetooth or other device > Bluetooth, and select your phone from the list.

Check Device Manager

  • Press Windows + X and select Device Manager.
  • Expand Bluetooth and ensure there are no warning icons.
  • Right-click your Bluetooth adapter and select Update driver > Search automatically.

Restart Both Devices

  • Restart your laptop and smartphone.
  • Try pairing again after both devices are fully restarted.

Minimize Interference

  • Ensure you're within 10 meters (33 feet) of your phone.
  • Avoid interference from other wireless devices like routers, microwaves, etc.

Run Bluetooth Troubleshooter

  • Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
  • Select Bluetooth > Run the troubleshooter.

You may refer to this document - HP PCs - Troubleshooting a Bluetooth connection in Windows 10 | HP® Support
 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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