Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-21-2021 08:27 AM - last edited on ‎11-21-2021 12:33 PM by Retired

HP Recommended
Product: HP Laptop 15-dw1xxx
Operating System: Microsoft Windows 10 (64-bit)

I bought this laptop two years ago and I have not had any internet errors with it. Yesterday morning it was working perfectly fine, but then in the afternoon there was no internet at all. I was able to connect to the wifi wireless router and any hotspot in vain, it had no internet.
Thank you in advance for your answers!

Category:
1 person had the same question
1 REPLY 1

‎11-21-2021 08:59 AM

HP Recommended

Update!

 

 

After a long wait, the internet loaded, but when I opened some webpage, it gave me this:

Internet access has been blocked by the system
The connection may have been blocked by a firewall or anti-virus software.

I have 2 antivirus on my computer. Kaspersky and Avast. I just deleted Kaspersky to see if there would be any change, but nothing happened. And with Avast there was nothing to block my router.

 

Thanks in advance for further answers! 🙂

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.