My laptop can no longer delete old bluetooth devices or search for new ones

[LeVasseur314]

I have been trying to connect my bluetooth xbox controller to my laptop again as it has worked before with no problems in the past. It now still says it is paired but will not connect. I have tried to remove the paired device, but it fails to be removed every time. I have also tried removing it from the control panel and from the device manager. I have updated the system and looked for new drivers, but nothing has worked so far. Any help is greatly appreciated

[praveenbv]

Hi@LeVasseur314, Welcome to the HP Support Community!

Here are a few steps that should help resolve the issue:

1) Run the Bluetooth troubleshooter
Select the Start  button, then select Settings  > Update & Security  > Troubleshoot . Under Find and fix other problems, select Bluetooth, select Run the troubleshooter and follow the instructions.

2) Uninstall the Bluetooth adapter in Device Manager

If you don't see the Bluetooth icon, but Bluetooth does appear in Device Manager, try uninstalling the Bluetooth adapter, shutting down your PC, and triggering an automatic driver reinstall:

1. In the search box on the taskbar, type device manager, and then select Device Manager from the list of results.
2. In Device Manager, select Bluetooth. Press and hold (or right-click) the Bluetooth adapter name (which may include the word “radio”), and select Uninstall device.
3. Select the Start button, then select Power  > Shut down.
4. After your device shuts down, wait a few seconds, and then turn it back on. Windows will try to reinstall the driver. 
5. If Windows doesn't reinstall the driver automatically, open Device Manager and select Action > Scan for hardware changes. 

If the issue persists, update the wireless card and BIOS drivers from the HP website: click here to find and install the same.

Hope this helps! Keep me posted.

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