Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-12-2020 08:31 AM

HP Recommended
Product: 15-DI0000TX
Operating System: Microsoft Windows 10 (64-bit)

My laptop's network driver is Realtek RTL8723DE 802.11b/g/n. I read that this adapter cannot connect to 5G networks. If so, is there a way I can change the driver software to support a/ac. Also, my laptop connects to my router's 2.4GHz network. However it frequently alternates between connected, with internet and connected, no internet. Is there a way to resolve this issue as well?

 

Thanks in advance

1 REPLY 1

‎07-12-2020 10:33 AM - edited ‎07-12-2020 10:33 AM

HP Recommended

Hi:

 

The Realtek RTL8723DE 802.11b/g/n can only connect to the 2.4 GHz wifi band.

 

In order to connect to the 5.0 GHz wifi band you would have to physically replace the current card with the Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)  HP part # L17365-005.

 

For your current connection issue, the only suggestion I can offer would be to update the wifi driver to the latest version if you have not done so already.

 

https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104142.exe

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.