My laptop doesn't see any of my Bluetooth devices.

[Anastasia_B]

My laptop doesn't see any of my Bluetooth devices. I restarted the Bluetooth on the laptop and headphones, updated the drivers, but nothing helps.

[Max3Aj]

@Anastasia_B, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If your HP 15.6-inch Laptop PC 15-fd1000 (917T6AV) is unable to detect any Bluetooth devices, try the following troubleshooting steps:

Check Bluetooth Status

• Press Windows + A to open the Action Center.
• Ensure that Bluetooth is turned on.
• Click on "Go to Settings" under Bluetooth and verify that your laptop is in discoverable mode.

Restart the Bluetooth Service

• Press Windows + R, type services.msc, and hit Enter.
• Locate Bluetooth Support Service in the list.
• Right-click it, select Restart, and set its Startup type to Automatic.

Reinstall Bluetooth Driver

• Press Windows + X and select Device Manager.
• Expand the Bluetooth section and right-click on your Bluetooth adapter (e.g., Intel, Realtek).
• Choose Uninstall device, check Delete the driver software, and click Uninstall.
• Restart your laptop; Windows should automatically reinstall the driver.

Manually Update Bluetooth Drivers

• Visit HP support website to download the latest Bluetooth driver for your model.
• Install the driver and restart your laptop.

Check for Windows Updates

• Navigate to Settings → Update & Security → Windows Update.
• Click Check for updates and install any available updates.

Reset Bluetooth Settings

• Go to Settings → Devices → Bluetooth & other devices.
• Remove all previously connected devices and attempt to pair again.

Check Airplane Mode

• Ensure that Airplane Mode is turned off under Settings → Network & Internet → Airplane mode.

Run the Bluetooth Troubleshooter

• Go to Settings → Update & Security → Troubleshoot → Additional troubleshooters.
• Select Bluetooth and click Run the troubleshooter.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support