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Pip57
Level 1
7 3 0 0
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My laptop keeps disconnecting from the internet.

HP Recommended
Envy x360 convertable
Microsoft Windows 10 (64-bit)

My laptop keeps diconnecting from the intenet i have tried everything HP assistant suggests but still doing the same. I can't contact support as when it happens i have no internet connection.

This is what it says in Windows Network Diagnostics.

Problems found: Windowscould not automatically detect this networks proxy settings.

 

This is what it says in the detection details.

Network diagnostic log

File name:   C416EEBD-4C1A-412C-ADB9-1F4BBF EECBFF.Diagnose.0.etl

 

Don't know if these means anything but any hel would be appreciated.

2 REPLIES 2
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@Pip57,

 

I reviewed your post and I understand that you are facing issues with the wireless connection often disconnecting.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check whether the issue is resolved.

 

Disable the Power Off option for the adapter:

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)

2. Expand the Network adapters.

3. Right click on the Ethernet/Wireless Adapter and click Properties.

4. Click the Power Management tab.

5. Remove the check mark beside Allow the computer to turn off this device to save power.

6. Click OK.

7. Test.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

The_Fossette
I am an HP Employee

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Pip57
Author
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Message 3 of 3
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Hi this worked for about 5 weeks but then started to disconnct from the internet again gradually getting worse. Now my laptop is unreliable as i never know when it is going to go wrong next, i had trouble getting on here to contact you as it kept disconnecting.  This laptop cost over £800 and has been one of the worst ones i have had its been going wrong since just after i got it. My last HP was really good and the warranty with HP assistant was much better as i could chat online and get help. This will probably be the last HP laptop i will buy as it lets me down so much

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