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HP Recommended
pavilion15au091nr
Microsoft Windows 10 (64-bit)

everytime i log in my laptop prepares windows for ten minutes, has a black screen for ten minutes after and then when it loads, I cant press anything

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@fortnitekid

 

 

Download, save, and install:

sp82019.exe

Follow the on-screen instructions to complete the installation.

 

Fixes

Prevent or fixes an issue for system long logon process.

 

 

 

How to find software / driver(s) for your computer:

 

Open your Software and Driver support page >

 

Open Category Software-Solutions >

 

Open (Click Details) HP Image Enhancement for System Logon

Click See full details to see the installation information page (includes the download)

 

 

If you have not done so, open your Software and Driver support page and check for other software / drivers that may need to be updated / installed.

 

OR

 

Some people use HP Support Assistant for updating HP software / drivers.

 

Download:

HP Support Assistant

 

  • If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, select run as Administrator and install.

 

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant (Windows 10, 😎

 

 

 

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

 

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
HP Recommended

@fortnitekid

 

 

Download, save, and install:

sp82019.exe

Follow the on-screen instructions to complete the installation.

 

Fixes

Prevent or fixes an issue for system long logon process.

 

 

 

How to find software / driver(s) for your computer:

 

Open your Software and Driver support page >

 

Open Category Software-Solutions >

 

Open (Click Details) HP Image Enhancement for System Logon

Click See full details to see the installation information page (includes the download)

 

 

If you have not done so, open your Software and Driver support page and check for other software / drivers that may need to be updated / installed.

 

OR

 

Some people use HP Support Assistant for updating HP software / drivers.

 

Download:

HP Support Assistant

 

  • If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, select run as Administrator and install.

 

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant (Windows 10, 😎

 

 

 

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.