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My network name does not appear on the WiFi drop down list

HP Recommended
HP 280 G2 SFF
Microsoft Windows 10 (64-bit)

I have previously changed address and in my current address and my previous address my computer would not find my network name. I can’t access the internet box as I live in a hostel. Is there anyway this problem can be solved? I got given anteni things that stick out the back of my computer but that doesn’t help and I have a Bluetooth port so I can try and connect on my phone hotspot but that also doesn’t work 

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