• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP OfficeJet Pro 8720 All-in-One Printer
Microsoft Windows 10 (64-bit)

We just set up this printer, 4 days ago, after an hour of replaceing the old one..........now this new one is OFFLINE

1 REPLY 1
HP Recommended

@Getmeonline 

 

Welcome to the HP Community Forum.

 

Some places to check...

 

Restart Everything, including the router that controls your network

Next,

Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

 

Contributed in the Community:

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Prevent printer going OffLine

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings  > Power Management  >  Schedule On/Off  

Section Schedule On

Enable

Select all days

 

Section Schedule Off

Disable

 

Apply Changes

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

 

Example - Dual Band Network - Considerations

SSID_Dual_Band_Example_14SSID_Dual_Band_Example_14

 

Worth a look...

 Wireless printing center

 

Wireless Printing Center – Static IP Address

 

Some of the more common remedies grouped here:

Wireless Printing Center > Common Questions > Printer no longer works on network

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 8025e All-in-One Printer 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.