cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Alaaabdelmegied
New member
1 0 0 0
Message 1 of 2
103
Flag Post

My new printer have cartridge problem

HP Recommended
Hp ink tank 415
iOS

Hello I got my hp ink 415 last week can’t use it till now it has cartridge problem tried every step nothing work last thing to do is to update the firmware but I can’t update from my go smart app 

453CD46F-92B2-42D1-B84C-B3FB9C799B70.png

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
18,387 18,344 1,014 919
Message 2 of 2
Flag Post
HP Recommended

@Alaaabdelmegied

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

You can try a firmware update from here: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation