-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Wireless and Networking
- My pc can not connect on internet.

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
03-23-2023 04:50 AM
Product: HP Laptop PC 15s-fq2000 (2D119AV)
My pc can not connect on internet. I see the wi-fi available but when I try to connect it doesn't work. The system tells me I am connected but actually I am not. To solve the system I ripristinated Windows at a previous state but everytime I have to upgrade the system the problem seems to happen again. Can you please help me?
1 REPLY 1
03-23-2023 12:56 PM
I have exactly the same problem with open access wifi like the one at the airport. After being connected, I should be able to go to the login page, but with my computer I cannot.
My laptop is HP ENVY x360 15,6 2-i-1-dator 15-ey0000 (54J84AV)
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.