My pen wont pair up with laptop

[lucija1]

I have 1MR94AA#UUF HP pen. I cannot pair it, for the first time, with my hp envy x360 (2021). I have followed given instructions but it doesnt work.

[Dragon-Fur]

@lucija1 

Welcome to the HP Community.

Is the pen compatible with your computer?

If yes,

If you have not done so,

Install the Pen Control application

Accessories

1MR94AA

HP Pen P.N. 910942-001

HP Pen Control Application – Available at the Microsoft Store

• Document:  HP Notebook PCs - Configuring the HP Pen Using HP Pen Control Software (Windows 10)
• HP Pen Control – Microsoft Store - Description:  This application allows customization of stylus buttons for HP stylus models – including HP Pen and HP Rechargeable MPP2.0 Tilt Pen.  You can seamlessly switch between stylus button function.  HP Pen, HP Rechargeable MPP2.0 Tilt Pen, and the HP Pen Control application are provided for supported computer models.

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Not all computers support a pen - and those that do support a pen do not all support the same pen type.

Check the Service Guide for your computer.

If your devices supports any pen at all, there will likely be a listing for at least one pen in the service manual.

Method – Search for Stylus / Pen in your Service Guide

• Open the Support Home for your Computer
• Open Category Manuals
• Search for and open the Service Guide for your computer
• Search the guide for “Pen ”

What else?

If you are unsure of the compatibility,

Provide your Product Number / exact model name

How to find:

Finding your Product Name, Product Number, or Serial Number

Reminder:  Do Not post the serial number or any private information in the Community – we are a public resource.

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HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[banhien]

@lucija1 

What is your hp envy x360 (2021) ? I believe HP has hundreds of models/products called  hp envy x360 (2021) around. Without your information, sorry I can't say anything.

Regards.

[lucija1]

It is HP ENVY x360 Convertible Laptop PC 13-bd0000 (172M6AV)

[Dragon-Fur]

@lucija1 

OK - this is the series, at least, though it is not the exact model in the series.

HP ENVY x360 Convertible Laptop PC 13-bd0000 (172M6AV) 

Select your Product Number or exact model 

 Category Product Information > Topic Product Specifications

The information I have found for the product series is located in the Service Guide

Maintenance and Service Guide

Sunwoda active pen stylus in natural silver finish          910942-001
Zenvo pen in natural silver finish (includes cable)           L95614-001

The original answer holds true -

If the particular machine supports a pen,

If that pen is compatible with the HP Pen Control Application,

The pen might work with your Windows OS.

References / Resources

How to find:

Finding your Product Name, Product Number, or Serial Number

Reminder:  Do Not post the serial number or any private information in the Community – we are a public resource.

===================================================

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY x360 Convertible Laptop PC 13-bd0000 (172M6AV) 

OR

Open Product Home

Enter the type and name of your HP device

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"