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‎08-28-2024 11:19 PM

HP Recommended
Product: HP ENVY 6020e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I am using my printer Wi-Fi Direct for document printing. Recently my Wi-fi Direct-59-HP Emvy 6000 series is not functioning though it has been connected to my PC and mobile device. The computer screen showed the connection with the printer is normal. however, Whenever I pressed the print button, there was no printing from the printer except its ‘Info’ button keep flashing. Upon pressing the ‘Info’ button of the printer, it printed out only a printer info report. This problem had occurred many times. how to overcome this problem?

Category:
1 person had the same question
1 REPLY 1

‎08-31-2024 06:39 AM

HP Recommended

Hi @Johnseng,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I understand that you are having issues with the Wi-Fi Direct.

 

Perform the steps from this document and see if that helps.

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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