My problem began one month ago when i turn on my laptop to do my things, i was trying to search information for a homework of the university, but the browser didn´t have conection to the internet, so i check the avaible networks and found that there was nothing available. After that I looked in the internet options panel, and I was surprised that the wifi option did not even appear.
I only had the computer for six months, is almost new and, is very rare that the wifi does not work, if somebody know how to solve my problem, i´ll be very greatful.
If the test fails or does not detect the wireless card, it could be faulty.
If it passes the tests, install all available windows and HP updates using a wired network to resolve the issue.
Hope this helps! Keep me posted.
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TEJ1602 I am an HP Employee
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