NETWORK ADAPTER ERROR

[vidalocasavaje]

just purchased this laptop from my college bookstore. It was working fine until 2 days ago when I started the computer and it did a auto update and after update, it went to blue screen saying the network adapter was not working. I tried the steps you guys have on here, and nothing is working

[Echo_Lake]

@vidalocasavaje

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

1. In Windows, search for and open Device Manager.
2. Select Device Manager in the menu.
3. Double-click Network adapters.
4. Right-click the name of your wireless network adapter, and then select Uninstall.
5. When the Confirm Device Uninstall screen displays, click OK and then wait for the device to be uninstalled. The name of the wireless adapter no longer appears in the network adapters category when it has been uninstalled.
6. At the top of the Device Manager window, click Action, and then select Scan for hardware changes. The computer reinstalls wireless network and the wireless network adapter name displays in the Network adapters category.
7. After the network adapter name displays in Device Manager, close Device Manager, and then restart the computer.
8. Try connecting to the Internet again. 

Hope this helps! Keep me posted for further assistance.
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