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- HP Community
- Notebooks
- Notebook Wireless and Networking
- NO internet after HP update

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12-10-2018 10:49 AM
New Hp-15 ....ran perfectly for 4 mos. Did HP support assistant updates on 11/27/18...(including BIOS)...
initally ran ok...then
PROBLEM: WIFI internet connevtivity(browsing) totally died(browser loads...just no pages will access). Task manager showed good 5 bar connection (with data thruput [IPv4 & IPv 6) but NO browser pages would load.(IE & Chrome)
NOTE:BOTH Computer browser(s) work perfectly with hardwired Ethernet connection!!!!
=======================
...Did 3 seperate Win Os "restore points"...No fix!
...Did all WIN OS troubleshooters...No fix!
.... Did HP online chat tech support (12 HRS.)... No fix!
...Did "SFC" cmd prompt fix(5x)...>gave error msg.= "cannot fix"
...Did "DISM" cmd prompt fix (3X)...> message= "100% successful"
...Did...disconnected Win Defender & McAfee firewalls...NO fix!
...Did ALL driver/adapter updates for system/CPu/ firmware/network...No fix!
...Did repeat of SFC & DISM...No fix!
...Did HP program hardware & software check (11 hrs)..."no errors".......No fix!
...Did "Recovery" w/HP program...No fix!
...Did repeat of SFC & DISM....No fix!
=======================
....Did new WIN OS ISO INSTALL
(ethernet connection direct to msn.com).(checksum verified)
....No fix!
...Did drivers/adapters update....No fix !
....Did complete McAfee system virus scan..."no problems found"
.... ReDid SFC & DISM..."NO ERRORS FOUND"... No fix!
...Did all windows Os troubleshooters....No fix!
PROBLEM SAME AS ABOVE (see above at thread start).
Desperately need some expert Ninja level troubleshootiong advice !
Anybody !?!
Known HP"issues after updates::
-Slow/no wifi net
-BIOS problems
-Intel chipset "security" problems
12-11-2018 12:11 PM
@Rg23
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