Nautilus Driver??

[SametKARTAL]

Hi all,

I use  Momentum On-Ear Wireless Sennheiser headsphone, the sounds coming out intermittent. I tried my headphone another divices and it has no problem. I can not find Nautilus driver on my pc. i have seen same problem to someone at 2016 and it has been solved. Can you help me ? its name is Nautilus and ID is write below. I thought my sound problem is that.

BTHENUM\{1ddce62a-ecb1-4455-8153-0743c87aec9f}_LOCALMFG&005d

[Echo_Lake]

@SametKARTAL

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run  BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

• Refer to this post: https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Missing-Bluetooth-Peripheral-Device/m... Missing Bluetooth Peripheral Device 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[SametKARTAL]

Firstly, thank you for try to help me. I updated my BIOS now. But my Operating System and HP support assistant are already updated. I checked that again and I could not find any new driver.

By the way I think  my sound problem solved after update BIOS.(ı will try my headsphone all day) But Nautilus Driver problem is still not solved. I want to show you a screen shot.  that is my update checking steps. Is that a problem?

[Echo_Lake]

@SametKARTAL

Thank you for posting back. 

This sounds like an issue with Nautilus Drivers, As we have limited support boundaries in the support community as of now.

I would request you to reach out to our HP Smart Friend Support and our Support Engineers should be able to sort this out. HP Smart Friend Support can be reached by clicking on the following link: www.hp.com/contacthp/

Also, you can uninstall the Nautilus Driver and then try updating the driver listed in HP support assistant. 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.