• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-18-2021 05:19 PM

HP Recommended
Product: hp 17-ak014na
Operating System: Microsoft Windows 10 (64-bit)

Current cable damaged

Category:
9 REPLIES 9

‎11-18-2021 05:24 PM

HP Recommended

@RogerM11 

 

Wifi adapter does NOT use cable. Are you talking about antenna(s) ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎11-18-2021 05:29 PM

HP Recommended

the cable connector to wi-fi card is damaged (won't snap on). Not sure what I need to replace.

Was this reply helpful? Yes No

‎11-18-2021 06:42 PM

HP Recommended

@RogerM11 

 

Again, looks like it/they is/are antenna(s). Do you have 1 or 2 antennas ?

 

         antenna.png

You can buy following parts

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎11-19-2021 01:40 AM

HP Recommended

Making progress - Thanks.  It looks like the single antenna is the correct one.  How/where can I get this because the search result you have provided states N/A?

Regards

Was this reply helpful? Yes No

‎11-19-2021 01:37 PM

HP Recommended

@RogerM11 

 

Did you read my links above ? It is available.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎11-19-2021 01:54 PM

HP Recommended

I did do the search and replied the following to you. - "Making progress - Thanks.  It looks like the single antenna is the correct one.  How/where can I get this because the search result you have provided states N/A?".

Any ideas how or where I can obtain this item?

Kind regards

Was this reply helpful? Yes No

‎11-19-2021 05:52 PM

HP Recommended

Try again as I was able to put it in cart. I chose the first link for one antenna

 

It's $24.99 which is ridiculous as I'm sure there will be additional shipping charges

Was this reply helpful? Yes No

‎11-20-2021 01:51 AM

HP Recommended

Thanks for your help. My searches have been under UK label. I have tried again under USA and, sure enough, it's available! However, put it in cart then tried to sign in to make the purchase - Not allowed as I'm not an employee !!!!

You should see the damage that my head has done to the brick wall. (English humour)

Was this reply helpful? Yes No

‎11-21-2021 09:14 AM

HP Recommended

Had email notification of new message earlier today but could not find it. Could 'whoever' please re-send.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.