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Andreafre Student
Student
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Nettverkskort/network card

HP laptop 14-bp0xx
Microsoft Windows 10 (64-bit)

Jeg har et problem med pcen min, da det ikke vil koble til noe nettverk og ber meg om å koble til forbruksmålt med en Ethernet-kabel. Jeg har ingen anelse om hvorfor dette skjedde, Men nå kan jeg ikke koble til Internett. Jeg antar at nettverkskortet i pcen er ødelagt etter hva jeg har lest på nettet. Er jeg nødt til å levere inn pcen til reparasjon eller er det noe jeg kan gjøre på egenhånd? Takk for hjelp. 

 

I have a problem with my computer, it wont connect to any wifi and It says that i have to connect with an ethernet-cable. This happened suddenly and i have no idea why, but i am assuming that my network card is broken after what ive read online? Is there anything i can do to fix this or do i have to pay someone to fix it? 

 

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HP Support Agent
HP Support Agent
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Flag Post
HP Recommended

Nettverkskort/network card

Hi @Andreafre

 

Welcome to the HP Support Community. 

 

Try these steps - 

 

Step 1 Network Troubleshooter -

1) In the search box, type and open "Troubleshooter".

2) Click on "Network and Internet".

3) Click on "Internet Connections".

 

Step 2 Run Network commands -

1) In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.

2) At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:

Type netsh winsock reset and press Enter.

Type netsh int ip reset and press Enter.

Type ipconfig /release and press Enter.

Type ipconfig /renew and press Enter.

Type ipconfig /flushdns and press Enter.

 

Step 3 Re-install the Network Adapter -

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.

2) In Device Manager, select Network adapters > the network adapter name.

3) Right-click on the network adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.

4) Restart the computer. 

 

If the issue still persists, test the hardware - 

 

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the Wi-Fi module test. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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