• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion - 13-an1029tu
Microsoft Windows 11

An error symbol (yellow bang) to be displayed in Device Manager. Device cannot start (Code 10). 

 

Already download update sp110789.exe(24.1 MB) and installed. Still not working.

2 REPLIES 2
HP Recommended

@CAhmadShukri 

 

The specs of your machine is

 

         https://support.hp.com/au-en/document/c06473760

 

It has  Intel® Wireless-AC 9461 802.11a/b/g/n/ac (1x1) Wi-Fi® and Bluetooth® 5 Combo not AX201. Please download and install items 1 & 3 o the following link

 

           https://www.intel.com.au/content/www/au/en/products/sku/125193/intel-wirelessac-9461/downloads.html

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

I have done as what you suggested to do, but it is still not working.

 

Screenshot 2023-02-04 024625.png

and the Intel(R) Wireless-AC 9461 is become hidden device.

and also Microsoft Kernel Debug Network Adapter cannot be enabled.

Previously when Intel(R) Wireless-AC 9461 is fine (No issue), it can connect to the internet through the Microsoft Kernel Debug Network Adapter (Ethernet Kernel Debugger). And now the Microsoft Kernel Debug Network Adapter (Ethernet Kernel Debugger) cannot be enabled plus Intel(R) Wireless-AC 9461 is become hidden device and Intel(R) Wi-Fi AX201 160MHz is failed to operate properly.

 

Screenshot 2023-02-04 025622_Adapter_Failed.png

 

Screenshot 2023-02-04 025622_Adapter.png

Try to uninstall and install the previous version, unfortunately, unable to install...

 

Screenshot 2023-02-04 030940_Installation_Failure.png

The situation become worsen.

 

Thank you for your suggestion.

 

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.