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sromano78
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Message 1 of 2
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Network Adapter disconnects when bluetooth devices devices are connected to laptop

HP Recommended
HP 15s
Microsoft Windows 10 (32-bit)

I have a Microsoft Bluetooth mouse and VITAL Bluetooth keyboard and when I connect them to the laptop it disconnects my wireless internet. I have also added a USB external webcam (Nexigo Full HD) and when I have all three devices connected it also disconnects me from the internet and stops the network adapters from working.  No other devices are having similar problems when connected to our wireless network, nor does  my laptop have any issues when the external devices are not connected.  I am connected to a Zyxel wireless access point.  I have to use the troubleshooting options 10-15 times a day to reset the network adapters, does anyone have any advice?

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praveenbv
HP Support Agent
HP Support Agent
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@sromano78, Welcome to the HP Support Community!

 

I understand the network Adapter disconnects when Bluetooth devices are connected to a laptop.

 

For better clarity and to assist you better I would require more information regarding this.

  • Did this happen after recent windows or software update?
  • Have you tried the mouse on a different computer to check if it does the same thing?
  • Did you try any other Bluetooth device with this computer?

 

Since you have done a lot of troubleshooting here first off I would request you to do this.

Please perform these steps:

  • Right-Click on the start button> click device manager> Network adapters>then select the wireless adapter drivers and uninstall them completely. Also, delete the software for the device.
  • Then restart the computer and install the latest bios, chipset, and Wi-Fi drivers from the http://hp.com/drivers and follow the on-screen instructions.
  • Then check if this does the trick for you.
  • If not try the mouse on a different computer or try a different Bluetooth device on this computer and check if the disconnections happen?

If it does then you could actually replace the mouse and that should do the trick for you. Please keep me posted.

The product specifications of the computer suggest a combo Bluetooth and wireless ca

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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