Network Adapter missing?

[MittenTree]

I have an HP Envy Laptop 17-cr0000 using Windows 11 Home version 22H2.

Yesterday while I was working offline, the icon came up saying that it lost internet connectivity.  I have tried using the trouble shooting tools but this is where I am at...

After running the trouble shooting, a message comes up saying "You're connected using a virtual network adapter that we can't test."

After restarting and having no change, I tried a "network reset" but that did nothing.

On the network settings page, it lists everything as "not present" and "disconnected":

Ethernet (Realtek USB Gbe Family Controller)

Bluetooth Network Connection (Bluetooth Device -PAN)

Wi-Fi (MediaTek MT7921 Wi-Fi 6 802.11ax PCle Adapter)

Local Area Connection (Microsoft Wi-Fi Direct Virtual Adapter)

Is there any hope for downloading adapters/drivers to a thumbdrive and carrying them over to the impacted computer?

I'm not a techie so I'm in way over my head here.

Thank you for any 

[Alden4]

Hi @MittenTree,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Yes, there is hope for resolving the issue by downloading the necessary drivers on another device and transferring them to the affected computer using a thumb drive. Here's a step-by-step guide on how you can do this.

Identify the Drivers:

• Determine the exact model and version of your network adapters (Ethernet and Wi-Fi) from the manufacturer's website or your laptop's documentation.
• For your HP Envy Laptop 17-cr0000, you mentioned the Realtek USB Gbe Family Controller and MediaTek MT7921 Wi-Fi 6 802.11ax PCle Adapter.

Download Drivers:

• Go to the official website of your laptop's manufacturer (HP in this case) or the websites of the respective network adapter manufacturers (Realtek and MediaTek).
• Locate the drivers for the Realtek USB Gbe Family Controller and MediaTek MT7921 Wi-Fi 6 802.11ax PCle Adapter.
• Download the latest drivers compatible with your operating system (Windows 11).

Transfer Drivers to the Affected Computer:

• Save the downloaded drivers to a USB thumb drive.

Access Device Manager:

• On the affected laptop, press Win + X and choose "Device Manager" from the menu.

Install Drivers:

• Locate the network adapters in Device Manager.
• Right-click on each adapter with issues, select "Update driver," and choose the option to browse for drivers on your computer.
• Navigate to the USB thumb drive where you saved the downloaded drivers and select them.

Restart Your Laptop:

• After installing the drivers, restart your laptop to apply the changes.

Check Network Connections:

• Go back to the network settings and see if the adapters are now listed as connected.

Verify Connection:

• Try connecting to the internet to confirm that the issue has been resolved.

This process should help resolve any driver-related issues causing the loss of internet connectivity.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support