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- Network Adapter not working after sleep mode

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02-21-2019 07:54 PM - edited 02-21-2019 08:03 PM
For like a year now, everytime my computer goes on sleep mode, the wifi adapter stops working when I turn it back on.
The only way to fix it is to go to device manager, right click on the network adapter (rtl8723be) and click the "check for new hardware" option. But I have to do this every single time, which obviously is far from ideal. I would like a more permanent solution. Tried everything I've found on different forums, but haven't been able to sort it out yet.
I've tried updating the drivers, changing the battery saving settings to avoid shutting down the adapter on sleep mode and changed the value of "wireless mode" in advanced settings of the adaptor configuration, but nothing seems to work.
Solved! Go to Solution.
Accepted Solutions
02-25-2019 05:52 PM
Thank you for joining the HP Support Community
Please try these steps first.
1. Open CMD with Administrator
2. Type: sc config storsvc type= own ( this resets this service to its default state )
3. Restart the PC.
4. Check if this fixes it.
I recommend you try to follow the below steps:
Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties > Under properties go to Power Management Tab> Uncheck "Allow the computer to turn off this device to save power".
If it does not, please visit this link for further support: HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)
If not check this link out: Common fixes for wireless connectivity issues.
Then, I would suggest here is to uninstall the wireless drivers from device manager:
Right-Click on start button> click device manager> Network adapters>then select the wireless drivers and right-click on it and uninstall the Wifi drivers.
Then restart the computer and check if you are able to go online.
Once done, please update the bios, chipset, and wifi drivers from this link: http://hp.com/drivers Please select the country and follow the on-screen instructions.
Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer to this link: https://support.hp.com/in-en/document/c03467905 to know how to use HP support assistant.
Keep me posted, how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
Cheers:)
Raj1788
I am an HP Employee
02-25-2019 05:52 PM
Thank you for joining the HP Support Community
Please try these steps first.
1. Open CMD with Administrator
2. Type: sc config storsvc type= own ( this resets this service to its default state )
3. Restart the PC.
4. Check if this fixes it.
I recommend you try to follow the below steps:
Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties > Under properties go to Power Management Tab> Uncheck "Allow the computer to turn off this device to save power".
If it does not, please visit this link for further support: HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)
If not check this link out: Common fixes for wireless connectivity issues.
Then, I would suggest here is to uninstall the wireless drivers from device manager:
Right-Click on start button> click device manager> Network adapters>then select the wireless drivers and right-click on it and uninstall the Wifi drivers.
Then restart the computer and check if you are able to go online.
Once done, please update the bios, chipset, and wifi drivers from this link: http://hp.com/drivers Please select the country and follow the on-screen instructions.
Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer to this link: https://support.hp.com/in-en/document/c03467905 to know how to use HP support assistant.
Keep me posted, how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
Cheers:)
Raj1788
I am an HP Employee
03-01-2019 01:44 PM
I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution!
Take care now and do have a great week ahead.
:)Cheers:)
Raj1788
I am an HP Employee