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‎09-16-2022 04:30 AM

HP Recommended
Product: HP Laptop PC 14-d2000 (2P5F4AV)
Operating System: Microsoft Windows 10 (64-bit)

WiFi constantly disconnects and the troubleshooter diagnoses the problem as the Realtek Network Adapter requires to be reset. I follow the troubleshooter and reset the adapter and the problem is resolved . However the fix is temporary and the procedure has to be repeated almost once per day. The device driver is up to date. This is very frustrating, would be grateful for any assistance. Thank you , Patrick

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-17-2022 06:37 AM - edited ‎09-29-2022 06:57 AM

HP Recommended

You're very welcome. Patrick.

 

Yes, having that list of devices is normal, and should not be causing any issues, unless one of them had a warning (!) indicator next to it.

 

 

View solution in original post

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5 REPLIES 5

‎09-16-2022 07:01 AM

HP Recommended

Hi:

 

The only suggestion I can offer would be to update the Realtek Wi-Fi driver to the latest version.

 

https://ftp.hp.com/pub/softpaq/sp140501-141000/sp140954.exe

 

If your notebook has the Realtek AC wifi adapter, it will install version 2024.10.227.0

 

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‎09-17-2022 02:07 AM

HP Recommended

Hi Paul, thank you for that. The problem seems to be resolved , so far so good. On another point. In Device Manager I have 12 network adapters 8 of which are WAN Miniports. Wondering if this is normal , if not could this be contributing to the problem ?Really appreciate your help, many thanks, regards Patrick

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‎09-17-2022 06:37 AM - edited ‎09-29-2022 06:57 AM

HP Recommended

You're very welcome. Patrick.

 

Yes, having that list of devices is normal, and should not be causing any issues, unless one of them had a warning (!) indicator next to it.

 

 

1 person found this reply helpful
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‎09-17-2022 07:09 AM

HP Recommended

That is very similar to my config . I have not had any further probs since implementing your solution re the Realtek download.

Once again many thanks. Have a great day , Patrick

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‎09-17-2022 07:11 AM

HP Recommended

Anytime, Patrick.

 

Glad to have been of assistance.

 

You have a great day too!

 

Cheers,

 

Paul

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