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01-08-2021 01:57 PM
Product: HP Envy 360
Operating System: Microsoft Windows 10 (64-bit)
My HP Envy 360 was working fine and connecting to wifi perfectly until the early hours of this morning. I ran a troubleshooter, started a network reset, and then went to bed. It still refuses to function. At this point, I have uninstalled a broken driver, reset the network multiple times, reinstalled drivers from the HP website, restarted the device, updated the computer itself, updated each of the drivers I could find through the device manager, and asked my dad. I am 3 hours into trying to fix this with no solution presenting itself. The only things that have changed recently were a couple of game downloads I did yesterday, one of which required me to uninstall and reinstall Visual C ++. However, the network adapter issue started several hours after these downloads were complete and the games were up and running perfectly, and my computer will still connect to the internet through a tethered connection (ethernet). I'm really not sure where to go from here.
1 REPLY 1
01-13-2021 10:50 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Use the following steps to open the Component Tests menu.
- Hold the power button for at least five seconds to turn off the computer. (do not skip any troubleshooting steps if you feel steps are repeating)
- Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
- On the main menu, click Component Tests.
- The Component Tests menu displays.
- Wireless Module Test - This test checks that the BIOS detects the wireless module and that it is enabled.
To run the test, click Wireless Module, and then click Run once.
- The Wireless Module Test takes 30 seconds to complete.
If the test passes, try these steps:
Reinstall the network adapter using HP Recovery Manager (Windows 8, 10)
Reinstall original software or drivers using the HP Recovery Manager. If your PC does not locate the Recovery Manager installed, click the ‘next step’ button below.
- In Windows, search for and open HP Recovery Manager. If prompted for an administrator password or confirmation, type the password or provide confirmation. If prompted by User Account Control to allow the program to make changes to the computer, click Yes.
- Under Help, click Reinstall drivers and/or applications and wait for Recovery Manager to generate a list.
- From the combined list of applications and drivers, with the drivers listed first, select the checkbox next to the drivers you want to reinstall. NOTE: The name of the adapter varies, depending on which one is installed on your PC.
- When the Installation is completed message displays, click OK.
- Close all open applications, restart your computer, then try connecting to the Internet again.
Set BIOS default and restart:
- Restart your notebook.
- During startup, press F10 repeatedly until the BIOS menu is displayed.
- Once the BIOS menu is displayed, press F9 to restore factory defaults.
- Select Yes to confirm.
- Press F10 to save changes and exit.
- Select Yes to confirm.
- The computer restarts using the default settings.
After your computer has restarted once in Windows test your wireless connectivity. Try connecting to the Internet again.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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