• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-07-2021 11:56 PM

HP Recommended
Product: HP Notebook 15-da1058tu
Operating System: Microsoft Windows 10 (64-bit)

The Realtek RTL8723DE 802.11b/g/n PCIe Adapter is experiencing driver -or hardware-related problems. 

Even though I have Internet connection (wi-fi) on all my other devices I cannot connect on my laptop. This is the error that is coming up as I try troubleshooting. 

No wi-fi network is showing up.

3 REPLIES 3

‎06-08-2021 12:01 AM

HP Recommended

@ashray9 

 

The specs of your machine is

 

                https://support.hp.com/lv-en/document/c06386972

 

It has Realtek RTL8723DE 802.11b/g/n (1x1) and Bluetooth® 4.2 combo which supports 2.4GHz only therefore it can't "see"  5.0GHz networks. Please download and install

 

             https://ftp.hp.com/pub/softpaq/sp107501-108000/sp107515.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎06-08-2021 12:05 AM

HP Recommended

@banhein

 

I have a 2.4 Ghz  network only, even that is not showing up. Earlier it was fine i could connect, but after starting the machine today i cannot connect. Would be grateful if you can suggest in this regard.

Thank you

Was this reply helpful? Yes No

‎06-08-2021 12:08 AM

HP Recommended

@ashray9 

 

This probably some hiccups from from Windows. Please use the link above first. If problem again, re-install Windows.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.