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HP Recommended
HP 2000
Microsoft Windows 7 (64-bit)

undefinedHi all,

 

I am using hp 2000 with window 7 ultimate 64 bit.The Network Controller , PCI Device , PCI Simple Communications Controller ,WD SES Device USB Device are not getting recognizing on my machine. i have download all driver from hp officila site, but still having problem, moreover wifi is also not working due to this. Previuosly the machine is installed with  window 7 premium 64 bit and i upgraded to windows 7 Ultimate on which i am facing this issue.

 

Kinldy please suggest a soluction

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You're very welcome, Naga.

 

Here are the links to the drivers you need...

 

Network Controller

 

This package contains the driver installation package for the Realtek RTL8188CE wireless LAN Controller in the supported notebook models and operating systems.

 

http://ftp.hp.com/pub/softpaq/sp53501-54000/sp53753.exe

 

PCI Device

 

This package contains the driver that enables the Realtek Card Reader in supported notebook models that are running a supported operating system. The card reader enables users to read from or write to supported removable storage cards, which are typically used in digital cameras, digital music players, and cellular phones.

 

http://ftp.hp.com/pub/softpaq/sp52001-52500/sp52186.exe

 

PCI Simple Communications Controller

 

This package provides the Intel Management Engine Interface (MEI) Driver for the supported notebook models and operating systems. The Intel Management Engine Interface enables communication between the host operating system and the Intel Management Engine firmware.

 

http://ftp.hp.com/pub/softpaq/sp52001-52500/sp52353.exe

 

As I posted earlier, the WD SES Device USB Device is your portable hard drive.

 

It should not need any drivers.  I suggest unplugging it and re-plugging it.

 

Did you install the Intel chipset installation utility for your model?  If not, you should and restart the PC afterward.

 

This package contains the Intel Chipset Installation Utility and Driver for supported notebook models and operating systems. This utility enables the operating system to show the correct name for the installed Intel hardware in the Microsoft Windows Device Manager.

 

http://ftp.hp.com/pub/softpaq/sp53501-54000/sp53959.exe

View solution in original post

8 REPLIES 8
HP Recommended

Hi:

 

Please post the full model number or product number of your HP 2000.  There are hundreds of model variations of the HP 2000 series.

 

The product number can be found on the same sticker as the serial number.

 

Please post the hardware ID for the Network Controller, as there can be one of several different model wifi cards HP could have installed in your notebook.

 

Use this guide for how to find the hardware ID...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

 

If you know your model number's support page, the driver you need for the PCI device, is the Realtek card reader driver found under the storage drivers section.

 

The PCI Simple Communications controller needs the Intel Management Engine Interface driver found under the chipset driver section.

 

The WD SES USB device must be a portable hard drive or some Western Digital device for which you will have to get the driver from the manufacturer's website.

HP Recommended

Hi Paul,

 

Thank you for the promt response. Added my machine's product ID along along with Product id's of different devices for which it is complaining.

 

Product ID : QE291UA#ABA

Model Number : 2000-363NR

 

Hardware ID's :

 

Network Controller :

 

PCI\VEN_10EC&DEV_8176&SUBSYS_1629103C&REV_01

PCI\VEN_10EC&DEV_8176&SUBSYS_1629103C

PCI\VEN_10EC&DEV_8176&CC_028000

PCI\VEN_10EC&DEV_8176&CC_0280

 

PCI Device :

 

PCI\VEN_10EC&DEV_5209&SUBSYS_3674103C&REV_01

PCI\VEN_10EC&DEV_5209&SUBSYS_3674103C

PCI\VEN_10EC&DEV_5209&CC_FF0000

PCI\VEN_10EC&DEV_5209&CC_FF00

 

PCI Simple Communications Controller :

 

PCI\VEN_8086&DEV_3B64&SUBSYS_3674103C&REV_06

PCI\VEN_8086&DEV_3B64&SUBSYS_3674103C

PCI\VEN_8086&DEV_3B64&CC_078000

PCI\VEN_8086&DEV_3B64&CC_0780

 

WD SES Device USB Device

 

USBSTOR\OtherWD______SES_Device______1015

USBSTOR\OtherWD______SES_Device______

USBSTOR\OtherWD______

USBSTOR\WD______SES_Device______1

WD______SES_Device______1

USBSTOR\UsbstorOther

UsbstorOther

 

Please let me know ,if you need anymore details

 

Regards

Naga 

 

 

 

HP Recommended

You're very welcome, Naga.

 

Here are the links to the drivers you need...

 

Network Controller

 

This package contains the driver installation package for the Realtek RTL8188CE wireless LAN Controller in the supported notebook models and operating systems.

 

http://ftp.hp.com/pub/softpaq/sp53501-54000/sp53753.exe

 

PCI Device

 

This package contains the driver that enables the Realtek Card Reader in supported notebook models that are running a supported operating system. The card reader enables users to read from or write to supported removable storage cards, which are typically used in digital cameras, digital music players, and cellular phones.

 

http://ftp.hp.com/pub/softpaq/sp52001-52500/sp52186.exe

 

PCI Simple Communications Controller

 

This package provides the Intel Management Engine Interface (MEI) Driver for the supported notebook models and operating systems. The Intel Management Engine Interface enables communication between the host operating system and the Intel Management Engine firmware.

 

http://ftp.hp.com/pub/softpaq/sp52001-52500/sp52353.exe

 

As I posted earlier, the WD SES Device USB Device is your portable hard drive.

 

It should not need any drivers.  I suggest unplugging it and re-plugging it.

 

Did you install the Intel chipset installation utility for your model?  If not, you should and restart the PC afterward.

 

This package contains the Intel Chipset Installation Utility and Driver for supported notebook models and operating systems. This utility enables the operating system to show the correct name for the installed Intel hardware in the Microsoft Windows Device Manager.

 

http://ftp.hp.com/pub/softpaq/sp53501-54000/sp53959.exe

HP Recommended

Hi Paul,

 

Thank you for providing me drivers for my machine.They are working fine.

Will this drivers work fine if i change existing "Windows 7 64 bit professonal" to "Windows 7 64 bit Ultimate"

 

Regards

Naga Kantamani 

 

 

HP Recommended

You're very welcome, Naga.

 

Yes, they would be the same drivers you would use for any version of W7 64 bit.

HP Recommended

Hi Paul,

 

I have one more question regarding merging of Drive Spaces.

(i.e) Logical Drive and Primary Drive(Not C Drive).

How to merge Logical and Primary Drive?

Please suggest me some solution.

 

Regards

Naga Kantamani

HP Recommended

Hi, Naga:

 

Unfortunately, I wouldn't be able to help you with that, and I suggest that you start a new post.

 

Paul

HP Recommended

sure,

 

thank you

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