Network Issues

[God2real]

My laptop will not acknowledge a network. The network adapters are deleted and will not download again. I cannot connect to internet so i can not reinstall them. I followed the directions that were given to me by this site which made things worst. My son uses this laptop for homeschool and it's been three days since I have had this issue. 

[Echo_Lake]

@God2real

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
• When was the last time it worked fine?
• Have you tried with an ethernet connection?
• Are you getting any error code or message?

While you respond to that, let's try these steps: 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

Set BIOS default and restart:

1. Restart your notebook.
2. During startup, press F10 repeatedly until the BIOS menu is displayed.
3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
4. Select Yes to confirm.
5. Press F10 to save changes and exit.
6. Select Yes to confirm.
7. The computer restarts using the default settings.

Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, Thank you for posting in the HP Support Community.  Have a great day!

[God2real]

Product # is J2X64UA#ABA 

The last time my laptop worked was like Sunday the 3rd.

Yes, the error code I keep receiving is that "Windows found driver software for your device but encountered an error while attempting to install it.

[Echo_Lake]

@God2real

I appreciate your efforts to try and resolve the issue. As you've performed relevant troubleshooting steps and the issue persists. I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. 

• Also, in order to download the software driver, You can try with ethernet wired internet connection

HP Support can be reached by clicking on the following link:

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.