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01-06-2023 07:20 PM
The company I work for mainly owns HP Laptops, we noticed around 2021 last year that the WIFI network adapter disables at random, the temp fix we have been providing our end users is to completely shut it down, emphasizing the "shut down" because a restart will not fix it. Several of the helpdesk level 1 & 2 have performed extensive troubleshooting but cannot seem to find a permanent solution besides telling the end user to shut it down and boot it back up if you think you have any fixes or answers as to why this is happening, please comment! Personally, I believe it's something with the image they are putting on these devices.
We have done the following:
Launch Device Manager > Network adapters > right-clicked on properties for ALL drivers and none have a power option/preference
Installed ethernet and WAN drivers directly from the HP support site (Official HP® Drivers and Software Download | HP® Customer Support)
Ran the HP assistant tool from (https://ftp.ext.hp.com/pub/caps-softpaq/cmit/HPIA.html)and installed all critical updates which includes a BIOS update
Ran the Windows troubleshooter for "Network Adapter" - No problems are detected
Went to Network & Internet > Show available networks > Disabled/Enabled the network driver
This ONLY seems to be happening on our HP Elitebook 845 G8 models, is this a known issue?
Any support or new perspectives are appreciated.
02-13-2023 11:43 AM
My organization is having the same problem with this model. I've tried toggling the BIOS settings for LAN/WLAN Auto Switching and MAC Address bypass with no joy. Also found message board posts about a similar (not identical) problem that was solved by Disabling the Idle Power Saving setting in Device Manager > Realtek USB GbE Family Controller > Properties > Advanced, but that didn't help either.
For us, one solution seems to be disconnecting the dock (HP G5) from one USB-C port (whichever it's connected to) and plugging it into the other one. No idea why this works, but it does.
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