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‎03-27-2024 01:06 PM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

I recently purchased an HP Spectre x360 13.5" to replace an aging Dell XPS (7+ years old). The HP came with Windows 11 installed, the Dell was running Windows 10. Using an EaseUS Disk Copy program, I cloned the Dell hard drive to the HP Spectre. I started the Spectre, which now seems to be running Windows 10. My immediate problem is that I cannot get an internet connection. According to the troubleshooter, "Windows did not detect a property installed network adapter" and the Device Manager is not showing one. Any advice on finding/installing the proper network adapter would be welcome.

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1 REPLY 1

‎03-27-2024 02:30 PM

HP Recommended

If the Wi-Fi adapter is missing a driver, there will be a device listed in the device manager labeled as a Network Controller.

 

Find the Network controller device on that list and post the hardware ID for it so I can figure out what driver it needs.

 

Use this guide for how to find the hardware ID for a device:

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

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