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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Network adaptor drivers

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09-06-2018 02:10 AM
I have had to re-install Windows 7 Home Premium on this notebook PC. However, the network drivers are missing. So, in device manager there are exclamation marks alongside each of the devices in the "Network Adaptors" folder. Where can I find the correct drivers for this setup? If I could find them online I could download them on another PC and tranfer them onto a memory stick and install from there. Help!!! MalcCR2
Solved! Go to Solution.
Accepted Solutions
09-09-2018 07:06 AM
You're very welcome.
What you do next is to install these drivers...
The first one (Realtek PC!e FE Family Controller) already has a driver installed, so you should be able to connect by ethernet cable.
Network Controller: Ralink Wireless LAN Controller
https://ftp.hp.com/pub/softpaq/sp57501-58000/sp57538.exe
PCI Device: Realtek Card Reader
https://ftp.hp.com/pub/softpaq/sp55001-55500/sp55030.exe
PCI Simple Communications Controller: Intel Management Engine Interface
https://ftp.hp.com/pub/softpaq/sp52501-53000/sp52794.exe
SM Bus Controller: Intel Chipset Installation Utility **NOTE** Install this driver first and restart the PC.
09-06-2018 07:38 AM
Hi:
There is no information online regarding the model wifi adapter your notebook comes with.
On that list of devices with ! marks next to them, the wifi adapter will be labeled as a Network Controller.
Please post the hardware ID for the network controller device, so I can figure out what driver it needs.
Use this guide for how to find the hardware ID for a device.
https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/
You need this driver for the ethernet (wired) adapter...
Realtek Local Area Network (LAN) Driver
09-09-2018 06:17 AM
Hi Paul,
Thanks ever so much for taking the trouble to reply. This is how it looks in the Device Manager for my HP Pavilion:
Network Adaptors
Realtek PC!e FE Family Controller (OK)
Other Devices
Network Controller (NO DRIVER)
PCI Device (NO DRIVER)
PCI Simple Communications Controller (NO DRIVER)
SM Bus Controller (NO DRIVER)
Hardware IDs
Realtek PC!e FE Family Controller
PCI\VEN_10EC&DEV_8136&SUBSYS_166F103C&REV_05
PCI\VEN_10EC&DEV_8136&SUBSYS_166F103C
PCI\VEN_10EC&DEV_8136CC_020000
PCI\VEN_10EC&DEV_8136CC_0200
Network Controller
PCI\VEN_1814&DEV_5390&SUBSYS_1636103C&REV_00
PCI\VEN_1814&DEV_5390&SUBSYS_1636103C
PCI\VEN_1814&DEV_5390&CC_028000
PCI\VEN_1814&DEV_5390&CC_0280
PCI Device
PCI\VEN_10EC&DEV_5209&SUBSYS_166F103C&REV_01
PCI\VEN_10EC&DEV_5209&SUBSYS_166F103C
PCI\VEN_10EC&DEV_5209&CC_FF0000
PCI\VEN_10EC&DEV_5209&CC_FF00
PCI Simple Communications Controller
PCI\VEN_8086&DEV_1C3A&SUBSYS_166F103C&REV_04
PCI\VEN_8086&DEV_1C3A&SUBSYS_166F103C
PCI\VEN_8086&DEV_1C3A&CC_078000
PCI\VEN_8086&DEV_1C3A&CC_0780
SM Bus Controller
PCI\VEN_8086&DEV_1C22&SUBSYS_166F103C&REV_05
PCI\VEN_8086&DEV_1C22&SUBSYS_166F103C
PCI\VEN_8086&DEV_1C22&CC_0C0500
PCI\VEN_8086&DEV_1C22&CC_0C05
What should I do next?
MalcCR2
09-09-2018 07:06 AM
You're very welcome.
What you do next is to install these drivers...
The first one (Realtek PC!e FE Family Controller) already has a driver installed, so you should be able to connect by ethernet cable.
Network Controller: Ralink Wireless LAN Controller
https://ftp.hp.com/pub/softpaq/sp57501-58000/sp57538.exe
PCI Device: Realtek Card Reader
https://ftp.hp.com/pub/softpaq/sp55001-55500/sp55030.exe
PCI Simple Communications Controller: Intel Management Engine Interface
https://ftp.hp.com/pub/softpaq/sp52501-53000/sp52794.exe
SM Bus Controller: Intel Chipset Installation Utility **NOTE** Install this driver first and restart the PC.