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‎09-06-2018 02:10 AM

HP Recommended
Product: HP Pavilion g6-1390sa Notebook PC
Operating System: Microsoft Windows 7 (32-bit)

I have had to re-install Windows 7 Home Premium on this notebook PC. However, the network drivers are missing. So, in device manager there are exclamation marks alongside each of the devices in the "Network Adaptors" folder. Where can I find the correct drivers for this setup? If I could find them online I could download them on another PC and tranfer them onto a memory stick and install from there. Help!!! MalcCR2

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-09-2018 07:06 AM

HP Recommended

You're very welcome.

 

What you do next is to install these drivers...

 

The first one (Realtek PC!e FE Family Controller) already has a driver installed, so you should be able to connect by ethernet cable.

 

Network Controller:  Ralink Wireless LAN Controller

 

https://ftp.hp.com/pub/softpaq/sp57501-58000/sp57538.exe

 

PCI Device:   Realtek Card Reader 

 

https://ftp.hp.com/pub/softpaq/sp55001-55500/sp55030.exe

 

PCI Simple Communications Controller:  Intel Management Engine Interface 

 

https://ftp.hp.com/pub/softpaq/sp52501-53000/sp52794.exe

 

SM Bus Controller:  Intel Chipset Installation Utility  **NOTE** Install this driver first and restart the PC.

 

https://ftp.hp.com/pub/softpaq/sp52501-53000/sp52791.exe

View solution in original post

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5 REPLIES 5

‎09-06-2018 07:38 AM

HP Recommended

Hi:

 

There is no information online regarding the model wifi adapter your notebook comes with.

 

On that list of devices with ! marks next to them, the wifi adapter will be labeled as a Network Controller.

 

Please post the hardware ID for the network controller device, so I can figure out what driver it needs.

 

Use this guide for how to find the hardware ID for a device.

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

 

You need this driver for the ethernet (wired) adapter...

 

Realtek Local Area Network (LAN) Driver

 

https://ftp.hp.com/pub/softpaq/sp55001-55500/sp55031.exe

Was this reply helpful? Yes No

‎09-09-2018 06:17 AM

HP Recommended

Hi Paul,

 

Thanks ever so much for taking the trouble to reply. This is how it looks in the Device Manager for my HP Pavilion:

 

Network Adaptors

Realtek PC!e FE Family Controller (OK)

 

Other Devices

Network Controller (NO DRIVER)

PCI Device (NO DRIVER)

PCI Simple Communications Controller (NO DRIVER)

SM Bus Controller (NO DRIVER)

 

Hardware IDs

 

Realtek PC!e FE Family Controller

PCI\VEN_10EC&DEV_8136&SUBSYS_166F103C&REV_05

PCI\VEN_10EC&DEV_8136&SUBSYS_166F103C

PCI\VEN_10EC&DEV_8136CC_020000

PCI\VEN_10EC&DEV_8136CC_0200

 

Network Controller

PCI\VEN_1814&DEV_5390&SUBSYS_1636103C&REV_00

PCI\VEN_1814&DEV_5390&SUBSYS_1636103C

PCI\VEN_1814&DEV_5390&CC_028000

PCI\VEN_1814&DEV_5390&CC_0280

 

PCI Device

PCI\VEN_10EC&DEV_5209&SUBSYS_166F103C&REV_01

PCI\VEN_10EC&DEV_5209&SUBSYS_166F103C

PCI\VEN_10EC&DEV_5209&CC_FF0000

PCI\VEN_10EC&DEV_5209&CC_FF00

 

PCI Simple Communications Controller

PCI\VEN_8086&DEV_1C3A&SUBSYS_166F103C&REV_04

PCI\VEN_8086&DEV_1C3A&SUBSYS_166F103C

PCI\VEN_8086&DEV_1C3A&CC_078000

PCI\VEN_8086&DEV_1C3A&CC_0780

 

SM Bus Controller

PCI\VEN_8086&DEV_1C22&SUBSYS_166F103C&REV_05

PCI\VEN_8086&DEV_1C22&SUBSYS_166F103C

PCI\VEN_8086&DEV_1C22&CC_0C0500

PCI\VEN_8086&DEV_1C22&CC_0C05

 

What should I do next?

MalcCR2

Was this reply helpful? Yes No

‎09-09-2018 07:06 AM

HP Recommended

You're very welcome.

 

What you do next is to install these drivers...

 

The first one (Realtek PC!e FE Family Controller) already has a driver installed, so you should be able to connect by ethernet cable.

 

Network Controller:  Ralink Wireless LAN Controller

 

https://ftp.hp.com/pub/softpaq/sp57501-58000/sp57538.exe

 

PCI Device:   Realtek Card Reader 

 

https://ftp.hp.com/pub/softpaq/sp55001-55500/sp55030.exe

 

PCI Simple Communications Controller:  Intel Management Engine Interface 

 

https://ftp.hp.com/pub/softpaq/sp52501-53000/sp52794.exe

 

SM Bus Controller:  Intel Chipset Installation Utility  **NOTE** Install this driver first and restart the PC.

 

https://ftp.hp.com/pub/softpaq/sp52501-53000/sp52791.exe

Was this reply helpful? Yes No

‎09-10-2018 03:37 AM

HP Recommended

Paul,

 

That worked perfectly - thank you so much, your response has been brilliant!

 

With my very best wishes.

 

MalcCR2

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‎09-10-2018 06:38 AM

HP Recommended

Anytime.

 

Glad to have been of assistance.

Was this reply helpful? Yes No
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